Bilingual French–English Customer Experience Specialist (Lisbon, Hybrid)

Cross Border Talents; Lisboa; Hybride; EUR 15 000 - 21 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Relocation support

Performance bonus

Résumé du poste

Cross Border Talents is hiring a French-English Customer Service Advisor for a premier beauty and cosmetics retailer in Lisbon, Portugal. The role is hybrid, with relocation support and a competitive salary plus a performance bonus.

You'll be the first point of contact for customers, handle after-sales queries including orders and refunds, and escalate complaints when needed. Fluency in French and English is required, with strong communication skills.

Qualifications

• Fluent/native-level proficiency in French.
• Proficiency in English.
• Experience handling and escalating customer complaints.
• Strong communication skills.
• Residency within commuting distance of Lisbon.

Responsabilités

• Be the first point of contact and a brand ambassador for customers.
• Support after-sales processes, including online orders and refunds.
• Manage and escalation complaints as needed.
• Answer customer inquiries and support suggestive/cross-selling when appropriate.

Connaissances

French language

English language

Customer service

Description du poste

Cross Border Talents is hiring a French-English Customer Service Advisor for a premier beauty and cosmetics retailer, hybrid in Lisbon, Portugal

Fancy being a brand ambassador while putting your French and English skills to work? This one's for you.

Work model: Hybrid (Lisbon, Portugal) — relocation support provided
Schedule: Monday–Saturday (including bank holidays), 08:00–19:00, with Sunday plus one rotational day off
Competitive salary + performance bonus
Meal allowance included

What you'll do:

• Be the first point of contact and a brand ambassador for customers
• Support after-sales processes, including online orders and refunds
• Manage and escalate complaints as needed
• Answer customer inquiries and support suggestive/cross-selling when appropriate

What we're looking for:

• Fluent/native-level proficiency in French
• Proficiency in English
• Experience handling and escalating customer complaints
• Strong communication skills
• Residency within commuting distance of Lisbon (hybrid role)

Apply now!