French-Speaking Customer Service Advisor

Cross Border Talents; Lisboa; Híbrido; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Relocation support

Meal allowance

Performance bonus

International onboarding

Resumo da oferta

Cross Border Talents is seeking a French-speaking Customer Service Advisor to join our international beauty and cosmetics project in Lisbon. You will be the first point of contact, supporting customers with inquiries, after-sales requests, orders and refunds, while representing the brand professionally.

This hybrid role is based in Lisbon, with relocation support and a range of benefits. You will interact with customers across time zones, handle complaints, and contribute to a positive customer

Qualificações

• Fluent or native-level French is required.
• Good command of English.
• Customer-focused communication skills.
• Experience handling after-sales inquiries (orders, refunds) and complaints.
• Must reside within 50 km of the Lisbon office and be eligible to work in Portugal.

Responsabilidades

• Support customers with online orders, refunds and after-sales requests.
• Answer customer questions and resolve doubts.
• Handle and elevate complaints when necessary.
• Deliver a positive customer experience.
• Identify opportunities for upselling and cross-selling.

Conhecimentos

French language

English language

Customer focus

After-sales handling

Complaint management

Lisbon residence within 50km

Descrição da oferta de emprego

Main Requirements

• Fluent or native-level French
• Good command of English
• Customer-focused communication skills
• Ability to manage after-sales requests such as online orders and refunds
• Experience handling and escalating customer complaints
• Candidates must be able to reside within 50 km of the Lisbon office
• Eligible to work in Portugal

About the Role

We are looking for a French-speaking Customer Service Advisor to join an international beauty and cosmetics project in Lisbon.

You will act as the first point of contact for customers, supporting them with inquiries, after-sales requests, orders, refunds and complaints while representing the brand professionally.

This is a hybrid position based in Lisbon.

Key Responsibilities

• Support customers with online orders, refunds and after-sales requests
• Answer customer questions and resolve doubts
• Handle and elevate complaints when necessary
• Deliver a positive customer experience
• Identify appropriate opportunities for suggestive selling and cross-selling

What We Offer

• Hybrid work model
• Relocation support
• Meal allowance
• Performance bonus
• International working environment and structured onboarding

Schedule

Monday to Saturday between 08:00 and 19:00 Portuguese time, including bank holidays, with Sunday plus one rotational day off.

Expected start date: 8 October 2026