Bilingual French/English Customer Care - Hybrid Lisbon

Callfortalents; Lisboa; Hybride; EUR 16 000 - 21 000; Plein temps

Résumé du poste

Cross Border Talents in Lisbon is seeking a French-English Customer Service Advisor for a premier beauty and cosmetics retailer. The role is hybrid in Lisbon, with relocation support and a schedule that includes Saturdays and bank holidays.

You will handle after-sales processes, orders, refunds, and escalations while supporting cross-selling opportunities. Fluent French and proficient English are essential, along with strong communication skills and experience in handling customer inquiries.

Qualifications

• Fluent French and proficient English are essential.
• Strong communication skills with customer-facing experience.

Responsabilités

• Handle after-sales processes, orders, refunds and escalations.
• Support cross-selling opportunities.

Connaissances

Fluent French

Proficient English

Communication skills

Description du poste

Cross Border Talents in Lisbon is seeking a French-English Customer Service Advisor for a premier beauty and cosmetics retailer. The role is hybrid in Lisbon, with relocation support and a schedule that includes Saturdays and bank holidays.

You will handle after-sales processes, orders, refunds, and escalations while supporting cross-selling opportunities. Fluent French and proficient English are essential, along with strong communication skills and experience in handling customer inquiries.