Bilingual Customer Service Advisor (FR/EN) - Lisbon Hybrid

CB Talents SP; Lisboa; Híbrido; EUR 10 000 - 11 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Meal allowance

Resumo da oferta

CB Talents SP in Lisbon is seeking a Customer Service Advisor fluent in French with strong English skills to join a global beauty and cosmetics brand. You will handle inquiries, manage online orders, and support after-sales with a focus on customer satisfaction.

Based in Lisbon or relocation welcome, the role offers hybrid work, a base salary of €930 gross per month, a meal allowance and a performance bonus, plus relocation assistance to help you settle in.

Qualificações

• Fluent in French with professional English proficiency.
• Strong communication skills with experience handling and resolving customer concerns.
• Ability to navigate after-sales software and processes efficiently.

Responsabilidades

• Serve as the primary point of contact and brand ambassador for a world-renowned beauty and cosmetics retailer.
• Support the full after-sales process, including managing online orders, tracking, and refunds.
• Professionally handle, resolve, and eliminate customer complaints when needed.
• Answer inquiries via French and English channels with top-tier communication skills.
• Maximize customer satisfaction through helpful cross-selling and suggestive selling when appropriate.

Conhecimentos

French

English

Descrição da oferta de emprego

CB Talents SP in Lisbon is seeking a Customer Service Advisor fluent in French with strong English skills to join a global beauty and cosmetics brand. You will handle inquiries, manage online orders, and support after-sales with a focus on customer satisfaction.

Based in Lisbon or relocation welcome, the role offers hybrid work, a base salary of €930 gross per month, a meal allowance and a performance bonus, plus relocation assistance to help you settle in.