Bilingual English/Spanish Fintech Support Lisbon On-site

Cross Border Talents; Vila Nova de Gaia; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking motivated English-speaking Customer Support Specialists to join an international team on-site. The role involves assisting customers in English and Spanish, handling payments and account inquiries, and resolving issues to ensure a smooth experience.

The ideal candidate has at least a C1 level of English, strong communication and problem-solving skills, and a customer-focused mindset.

Qualifications

• Min. C1 level of English.
• Excellent communication and problem-solving skills.
• Customer-focused mindset and strong interpersonal skills.
• Interest in financial technology and digital payment solutions.
• Previous customer support experience is a plus.
• Availability to work full-time on-site in Lisbon.

Responsibilities

• Provide customer support in Spanish and English through available communication channels.
• Assist customers with payment solutions, account management, and general inquiries.
• Troubleshoot technical issues and ensure a smooth customer experience.
• Resolve customer concerns efficiently and professionally.
• Deliver excellent customer service while maintaining high customer satisfaction.

Skills

English C1

Communication skills

Problem solving

Customer focus

Interpersonal skills

Fintech interest

Customer support experience

Job description

Cross Border Talents in Lisbon, Portugal, is seeking motivated English-speaking Customer Support Specialists to join an international team on-site. The role involves assisting customers in English and Spanish, handling payments and account inquiries, and resolving issues to ensure a smooth experience.

The ideal candidate has at least a C1 level of English, strong communication and problem-solving skills, and a customer-focused mindset.