Bilingual FinTech Support Specialist – Lisbon (On-site)

Cross Border Talents; Albufeira; In loco; EUR 18.000 - 30.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents is hiring English-speaking Customer Support Specialists to join an international team in Lisbon. You will support customers with payment solutions and account management, handling inquiries across channels and troubleshoots issues to ensure a smooth experience.

Role requires a minimum C1 level English, strong communication skills, and full-time on-site availability in Lisbon. Prior support experience is a plus in a fintech environment.

Competenze

• Min. C1 level of English
• Excellent communication and problem-solving skills
• Customer-focused mindset and strong interpersonal skills
• Interest in financial technology and digital payment solutions
• Previous customer support experience is a plus
• Availability to work full-time on-site in Lisbon

Mansioni

• Provide customer support in English and Spanish through available communication channels.
• Assist customers with payment solutions, account management, and general inquiries.
• Troubleshoot technical issues and ensure a smooth customer experience.
• Resolve customer concerns efficiently and professionally.
• Deliver excellent customer service while maintaining high customer satisfaction.

Descrizione del lavoro

Cross Border Talents is hiring English-speaking Customer Support Specialists to join an international team in Lisbon. You will support customers with payment solutions and account management, handling inquiries across channels and troubleshoots issues to ensure a smooth experience.

Role requires a minimum C1 level English, strong communication skills, and full-time on-site availability in Lisbon. Prior support experience is a plus in a fintech environment.