Lisbon Fintech Support Specialist - English & Spanish

Cross Border Talents; Matosinhos; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents is seeking English-speaking Customer Support Specialists to join an international team in Lisbon. You will handle customer inquiries in English and Spanish, assist with payment solutions and account management, and troubleshoot issues to ensure a smooth user experience.

The role requires a minimum C1 level of English, strong communication, and a customer-focused mindset. On-site, full-time, 40 hours per week, with a competitive salary package.

Qualifications

• Minimum C1 English proficiency.
• Excellent communication and problem-solving skills.
• Customer-focused mindset and strong interpersonal skills.
• Interest in financial technology and digital payment solutions.
• Previous customer support experience is a plus.
• Availability to work full-time on-site in Lisbon.

Responsibilities

• Provide customer support in Spanish and English through available communication channels.
• Assist customers with payment solutions, account management, and general inquiries.
• Troubleshoot technical issues and ensure a smooth customer experience.
• Resolve customer concerns efficiently and professionally.
• Deliver excellent customer service while maintaining high customer satisfaction.

Skills

English Proficiency

Communication Skills

Problem Solving

Customer Service

Interpersonal Skills

Interest in Fintech

Job description

Cross Border Talents is seeking English-speaking Customer Support Specialists to join an international team in Lisbon. You will handle customer inquiries in English and Spanish, assist with payment solutions and account management, and troubleshoot issues to ensure a smooth user experience.

The role requires a minimum C1 level of English, strong communication, and a customer-focused mindset. On-site, full-time, 40 hours per week, with a competitive salary package.