Lisbon On-Site English/Spanish Customer Support Pro

Cross Border Talents; Maia; On-site; EUR 24,000 - 36,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking English-speaking Customer Support Specialists to join an international team supporting a fintech and digital payments platform. The role requires on-site work in Lisbon and full-time hours.

You will handle inquiries in English and Spanish, troubleshoot issues, and deliver friendly, professional service to customers worldwide, contributing to a smooth user experience and high satisfaction.

Qualifications

• Min. C1 level of English.
• Excellent communication and problem-solving skills.
• Customer-focused mindset and strong interpersonal skills.
• Interest in financial technology and digital payment solutions.
• Availability to work full-time on-site in Lisbon.

Responsibilities

• Provide customer support in English and Spanish through available communication channels.
• Assist customers with payment solutions, account management, and general inquiries.
• Troubleshoot technical issues and ensure a smooth customer experience.
• Resolve customer concerns efficiently and professionally.
• Deliver excellent customer service while maintaining high customer satisfaction.

Skills

English C1

Communication skills

Problem solving

Customer focus

Fintech interest

Customer support experience

Job description

Cross Border Talents in Lisbon is seeking English-speaking Customer Support Specialists to join an international team supporting a fintech and digital payments platform. The role requires on-site work in Lisbon and full-time hours.

You will handle inquiries in English and Spanish, troubleshoot issues, and deliver friendly, professional service to customers worldwide, contributing to a smooth user experience and high satisfaction.