Lisbon On-Site: Bilingual English/Spanish Support Specialist

Cross Border Talents; Évora; On-site; EUR 22,000 - 30,000; Full time

Job summary

Cross Border Talents is hiring an English-speaking Customer Support Specialist to join our on-site team in Lisbon. You will handle inquiries in English and Spanish, assist with payment solutions and account management, and resolve issues to ensure a seamless customer experience.

The role requires strong communication skills, a minimum C1 English level, and a customer-focused mindset. Previous customer support experience is a plus, with full-time hours in a fast-paced fintech/digital payments

Qualifications

• Min. C1 level of English.
• Excellent communication and problem-solving skills.
• Customer-focused mindset and strong interpersonal skills.

Responsibilities

• Provide customer support in Spanish and English through available communication channels.
• Assist customers with payment solutions, account management, and general inquiries.
• Troubleshoot technical issues and ensure a smooth customer experience.
• Resolve customer concerns efficiently and professionally.
• Deliver excellent customer service while maintaining high customer satisfaction.

Skills

English proficiency

Spanish language

Customer focus

Communication skills

Job description

Cross Border Talents is hiring an English-speaking Customer Support Specialist to join our on-site team in Lisbon. You will handle inquiries in English and Spanish, assist with payment solutions and account management, and resolve issues to ensure a seamless customer experience.

The role requires strong communication skills, a minimum C1 English level, and a customer-focused mindset. Previous customer support experience is a plus, with full-time hours in a fast-paced fintech/digital payments