Lisbon Fintech Support Specialist (EN/ES) - On-site

Cross Border Talents; Loulé; On-site; EUR 18,000 - 26,000; Full time

Job summary

Cross Border Talents is seeking English-speaking Customer Support Specialists to join an international team in Lisbon. You will assist customers of a fintech and digital payments platform, handling inquiries and account management across English and Spanish channels.

The role requires C1 English, strong communication and problem-solving skills, and a customer-focused mindset. This is a full-time, on-site position in Lisbon, offering a competitive salary package and opportunities to grow in a

Qualifications

• Minimum C1 level of English.
• Excellent verbal and written communication.
• Strong problem-solving and interpersonal skills.
• Interest in financial technology and digital payments.
• Previous customer support experience is a plus.
• Availability to work full-time on-site in Lisbon.

Responsibilities

• Provide customer support in English and Spanish through available communication channels.
• Assist customers with payment solutions, account management, and inquiries.
• Troubleshoot technical issues and ensure a smooth customer experience.
• Resolve customer concerns efficiently and professionally.
• Deliver excellent service while maintaining high customer satisfaction.

Skills

English Proficiency (C1)

Communication skills

Problem-solving

Customer focus

Interpersonal skills

Fintech interest

Job description

Cross Border Talents is seeking English-speaking Customer Support Specialists to join an international team in Lisbon. You will assist customers of a fintech and digital payments platform, handling inquiries and account management across English and Spanish channels.

The role requires C1 English, strong communication and problem-solving skills, and a customer-focused mindset. This is a full-time, on-site position in Lisbon, offering a competitive salary package and opportunities to grow in a