Lisbon On-Site English & Spanish Support Specialist

Cross Border Talents; Faro; On-site; EUR 21,000 - 27,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an English-speaking Customer Support Specialist to join an international team supporting a fintech and digital payments platform. On-site position.

You will handle inquiries in English and Spanish, assist with payments, account management, and troubleshoot issues, delivering excellent service. This full-time role offers growth opportunities and a competitive salary.

Qualifications

• Has strong English communication skills (C1).
• Demonstrates customer-focused mindset and problem-solving abilities.
• Experience in customer support is a plus.
• Willingness to work full-time on-site in Lisbon.

Responsibilities

• Provide customer support in English (and Spanish) through available channels.
• Assist customers with payments, account management, and general inquiries.
• Troubleshoot technical issues to ensure smooth customer experience.
• Resolve customer concerns promptly and professionally.
• Deliver excellent service while maintaining high customer satisfaction.

Skills

English Proficiency (C1)

Customer service

Problem solving

Education

High School Diploma

Tools

CRM software

Job description

Cross Border Talents in Lisbon is seeking an English-speaking Customer Support Specialist to join an international team supporting a fintech and digital payments platform. On-site position.

You will handle inquiries in English and Spanish, assist with payments, account management, and troubleshoot issues, delivering excellent service. This full-time role offers growth opportunities and a competitive salary.