Lisbon On-site Fintech Support Specialist (English + Spanish)

Cross Border Talents; Amadora; On-site; EUR 21,000 - 26,000; Full time

Job summary

Cross Border Talents is seeking motivated English-speaking Customer Support Specialists to join an international team in Lisbon, supporting a fintech and digital payment platform. The role requires full-time on-site work with a focus on delivering excellent customer service in English and Spanish.

The ideal candidate will have a minimum English level of C1, strong communication skills, and a customer-centric approach.

Qualifications

• Min. C1 level of English.
• Excellent communication and problem-solving skills.
• Customer-focused mindset and strong interpersonal skills.
• Interest in financial technology and digital payment solutions.
• Previous customer support experience is a plus.

Responsibilities

• Provide customer support in Spanish and English through available communication channels.
• Assist customers with payment solutions, account management, and general inquiries.
• Troubleshoot technical issues and ensure a smooth customer experience.
• Resolve customer concerns efficiently and professionally.
• Deliver excellent customer service while maintaining high customer satisfaction.

Skills

English (C1)

Spanish

Job description

Cross Border Talents is seeking motivated English-speaking Customer Support Specialists to join an international team in Lisbon, supporting a fintech and digital payment platform. The role requires full-time on-site work with a focus on delivering excellent customer service in English and Spanish.

The ideal candidate will have a minimum English level of C1, strong communication skills, and a customer-centric approach.