Bilingual Customer Support – English/Spanish (FinTech, Lisbon)

Cross Border Talents; Braga; On-site; EUR 18,000 - 28,000; Full time

Job summary

Cross Border Talents is seeking motivated English-speaking Customer Support Specialists to join an international team in Lisbon, supporting an innovative global financial technology and digital payment platform.

You will handle bilingual customer inquiries (English and Spanish), troubleshoot issues, and ensure a smooth customer experience on-site in Lisbon, with full-time 40-hour weeks.

Qualifications

• Min. C1 level of English.
• Excellent communication and problem-solving skills.
• Customer-focused mindset and strong interpersonal skills.
• Interest in financial technology and digital payment solutions.
• Previous customer support experience is a plus.
• Availability to work full-time on-site in Lisbon.

Responsibilities

• Provide customer support in English and Spanish through available communication channels.
• Assist customers with payment solutions, account management, and general inquiries.
• Troubleshoot technical issues and ensure a smooth customer experience.
• Resolve customer concerns efficiently and professionally.
• Deliver excellent customer service while maintaining high customer satisfaction.

Skills

English (C1)

Spanish language

Communication skills

Problem solving

Customer oriented

Job description

Cross Border Talents is seeking motivated English-speaking Customer Support Specialists to join an international team in Lisbon, supporting an innovative global financial technology and digital payment platform.

You will handle bilingual customer inquiries (English and Spanish), troubleshoot issues, and ensure a smooth customer experience on-site in Lisbon, with full-time 40-hour weeks.