Lisbon FinTech Customer Support — Bilingual EN/ES (On-Site)

Cross Border Talents; Loures; On-site; EUR 24,000 - 36,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking motivated English-Speaking Customer Support Specialists to join an international team supporting a fintech and digital payment platform. The role is on-site in Lisbon, full-time, 40 hours per week, with a competitive salary package.

Applicants should have at least a C1 level of English, excellent communication and problem-solving abilities, and a customer-focused mindset.

Qualifications

• Minimum C1 level of English.
• Excellent communication and problem-solving skills.
• Customer-focused mindset with strong interpersonal skills.
• Interest in financial technology and digital payment solutions.

Responsibilities

• Provide customer support in English and Spanish through available channels.
• Assist customers with payment solutions, account management, and general inquiries.
• Troubleshoot technical issues to ensure a smooth customer experience.
• Resolve customer concerns promptly and professionally to maintain satisfaction.
• Deliver high-quality service and maintain customer satisfaction.

Skills

English C1

Clear communication

Problem solving

Customer focus

Job description

Cross Border Talents in Lisbon, Portugal, is seeking motivated English-Speaking Customer Support Specialists to join an international team supporting a fintech and digital payment platform. The role is on-site in Lisbon, full-time, 40 hours per week, with a competitive salary package.

Applicants should have at least a C1 level of English, excellent communication and problem-solving abilities, and a customer-focused mindset.