Bilingual Technical Support Specialist (French/English) – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is hiring technical support specialists for a multilingual team supporting an international client. The role requires fluency in French and English and involves diagnosing technical issues, guiding customers through setup, and using data tools to investigate information.

An on-site position with 8-hour shifts is offered. The team emphasizes a friendly, patient communication style, reliability, and the ability to stay calm in a fast-paced environment.

Qualifications

• Fluent in French and English.
• Excellent written and spoken command of the languages listed.
• Professional, friendly and patient communication style.
• Comfortable working with computers and several systems at the same time.
• Reliable, detail-oriented and team-first attitude.
• Able to stay calm and focused in fast-paced environments.

Responsibilities

• Diagnose and resolve technical questions for customers via phone, email or chat using structured steps.
• Guide customers through setup, configuration and product questions.
• Use data tools and queries to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and internal notes accurate and up to date.

Skills

French

English

Communication

Multitasking

Teamwork

Job description

Cross Border Talents in Lisbon, Portugal, is hiring technical support specialists for a multilingual team supporting an international client. The role requires fluency in French and English and involves diagnosing technical issues, guiding customers through setup, and using data tools to investigate information.

An on-site position with 8-hour shifts is offered. The team emphasizes a friendly, patient communication style, reliability, and the ability to stay calm in a fast-paced environment.