Bilingual Customer Specialist | Flemish & English Support

BlueView Talent; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Language Bonus

Meal Allowance

Health & Life Insurance

Onsite Work

Professional Development

Resumo da oferta

BlueView Talent is seeking a Customer Specialist in Lisbon to join a collaborative, customer-focused team. You will support customers across phone, email, and live chat, providing clear information and effective solutions while documenting interactions in internal systems.

The role emphasizes delivering high-quality service and achieving KPIs in a dynamic environment. The ideal candidate speaks fluent Flemish and English, holds EU citizenship or Portuguese residency, and demonstrates strong

Qualificações

• Fluent in Flemish (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.

Responsabilidades

• Deliver friendly, professional customer support through phone, email, live chat, and other channels.
• Assist customers with inquiries regarding accounts, products, services, orders, and general requests.
• Identify customer needs and provide accurate, timely, and effective solutions.
• Provide clear guidance across processes, platforms, and services.
• Document customer interactions, requests, actions taken, and resolutions in internal systems.
• Escalate complex cases to appropriate departments per procedures.
• Collaborate with internal teams to address issues within required timeframes.
• Achieve defined KPIs related to customer satisfaction, service quality, productivity, and response times.
• Continue learning about products, services, policies, and best practices.

Conhecimentos

Flemish (C1/C2)

English (B2)

Analytical skills

Communication skills

Descrição da oferta de emprego

BlueView Talent is seeking a Customer Specialist in Lisbon to join a collaborative, customer-focused team. You will support customers across phone, email, and live chat, providing clear information and effective solutions while documenting interactions in internal systems.

The role emphasizes delivering high-quality service and achieving KPIs in a dynamic environment. The ideal candidate speaks fluent Flemish and English, holds EU citizenship or Portuguese residency, and demonstrates strong