Bilingual Flemish Auto Support Specialist – Growth & Perks

Cross Border Talents; Lisboa; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Meal Allowance

Health & Life Insurance

Language Bonus

Performance Bonus

Onsite Work

Professional Development

Job summary

Cross Border Talents is seeking a Customer Specialist in Lisbon to support customers of a leading automotive group. You will handle inquiries about vehicles, services, maintenance and warranties across phone, email, live chat, and other channels.

You will deliver accurate information, practical solutions, and professional support throughout the customer journey, meeting KPIs for satisfaction and service quality while staying updated on product offerings and policies.

Qualifications

• Fluent in Flemish (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency required
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented, proactive and eager to learn in CS

Responsibilities

• Provide friendly, professional, and efficient customer support via phone, email, live chat, and other channels.
• Respond to inquiries regarding vehicles, services, maintenance, warranties, and after-sales support.
• Assist customers with questions about vehicle features and service appointments.
• Provide accurate information about warranty coverage and company policies.
• Handle complaints with a solution-oriented approach and escalate when necessary.
• Record interactions and resolutions accurately in internal systems.
• Coordinate with internal teams and service partners to ensure timely resolution.
• Meet KPIs related to customer satisfaction, service quality, and response times.

Skills

Fluent Flemish (C1/C2)

English (B2)

Analytical skills

Creative thinking

Communication skills

Professional, detail-oriented

Job description

Cross Border Talents is seeking a Customer Specialist in Lisbon to support customers of a leading automotive group. You will handle inquiries about vehicles, services, maintenance and warranties across phone, email, live chat, and other channels.

You will deliver accurate information, practical solutions, and professional support throughout the customer journey, meeting KPIs for satisfaction and service quality while staying updated on product offerings and policies.