Bilingual Customer Specialist - Flemish/English Growth

Cross Border Talents; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Language bonus

Meal allowance

Health & Life Insurance

Onsite work

Professional development

Performance bonus

Resumo da oferta

Cross Border Talents is seeking a Customer Specialist to be the main contact for customers, handling inquiries and resolving issues across multiple channels. You will provide reliable information, identify solutions, and ensure a seamless support experience in a collaborative, customer-focused environment.

The role emphasizes empathy, professionalism, and high-quality service, with opportunities for ongoing training and career growth in a dynamic CS team located in Lisbon, Portugal.

Qualificações

• Fluent in Flemish (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive and eager to learn in CS.

Responsabilidades

• Deliver friendly, professional customer support via phone, email, live chat, and other channels.
• Assist customers with inquiries about accounts, products, services, orders, and general requests.
• Identify customer needs and provide accurate, timely solutions.
• Guide customers through processes and platforms with clear, easy-to-understand instructions.
• Resolve issues efficiently while maintaining high service quality and satisfaction.
• Document interactions, requests, actions, and resolutions in internal systems.

Conhecimentos

Analytical skills

Creative thinking

Communication skills

Descrição da oferta de emprego

Cross Border Talents is seeking a Customer Specialist to be the main contact for customers, handling inquiries and resolving issues across multiple channels. You will provide reliable information, identify solutions, and ensure a seamless support experience in a collaborative, customer-focused environment.

The role emphasizes empathy, professionalism, and high-quality service, with opportunities for ongoing training and career growth in a dynamic CS team located in Lisbon, Portugal.