Bilingual Customer Service Rep (Spanish) – Lisbon On-Site

Concentrix Portugal; Lisboa; Presencial; EUR 13 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Referral bonus

Training and development

Resumo da oferta

Concentrix Portugal, Lisbon (On-Site), is seeking a Customer Service Representative to ensure performance goals across operations and meet client expectations for quality and customer journey improvements.

Role focuses on inbound support, pre-sales inquiries, and technical assistance across channels. Training will be provided, with career growth opportunities and a central Lisbon location.

Qualificações

• Fluent in Spanish (written and oral) and English (B2).
• Strong writing and verbal communication to simplify technical language.
• Demonstrates patience when communicating and solving issues.
• Keeps up with IT and tech trends.
• Proactive, self-motivated and a great team player.

Responsabilidades

• Respond to inbound customer requests, documenting relevant case information.
• Assist users with Pre-Sales, General Inquiries, and technical support issues via multiple channels.
• Respond appropriately or escalate to higher tiers of support as defined.
• Collaborate with other technicians to resolve or properly close help tickets.

Conhecimentos

Spanish (written & oral)

English (B2)

Excellent writing

Patience

Team player

Proactive

Descrição da oferta de emprego

Concentrix Portugal, Lisbon (On-Site), is seeking a Customer Service Representative to ensure performance goals across operations and meet client expectations for quality and customer journey improvements.

Role focuses on inbound support, pre-sales inquiries, and technical assistance across channels. Training will be provided, with career growth opportunities and a central Lisbon location.