Spanish-Speaking Customer Support Lisbon On-Site

Concentrix Portugal; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance-bon

Central location in Lisbon

Bring-a-friend bonus

Full paid training

Career development programs

Resumo da oferta

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to support our client's finance-related inquiries. This on-site role involves helping customers via phone, email, chat, and social media, and ensuring smooth account setup and issue resolution.

The job requires fluent English (C1) and strong Spanish, with opportunities for career growth, paid training, and a central Lisbon location. Rotating shifts and 24/7 availability are part of the schedule.

Qualificações

• High level of Spanish (oral & written) and fluent English (C1).
• Strong analytical and troubleshooting skills.
• Familiar with mobile apps, digital payments, and online platforms.
• Experience in customer service, support roles, or call centers preferred.
• Available for rotating shifts, 24/7.

Responsabilidades

• Provide assistance through phone, email, chat, or social media platforms.
• Answer questions about features, functionality, and account setup.
• Help customers resolve app-related technical issues, such as login errors or payment delays.
• Guide users through the account creation or identity verification process.
• Build and maintain a positive customer experience by being empathetic and professional.
• Escalate unresolved or complex issues to higher-level support or technical teams.

Conhecimentos

Spanish proficiency

English fluency (C1)

Analytical and troubleshooting

Customer service experience

Familiar with mobile apps & digital支付

Descrição da oferta de emprego

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to support our client's finance-related inquiries. This on-site role involves helping customers via phone, email, chat, and social media, and ensuring smooth account setup and issue resolution.

The job requires fluent English (C1) and strong Spanish, with opportunities for career growth, paid training, and a central Lisbon location. Rotating shifts and 24/7 availability are part of the schedule.