Lisbon On-Site English-Speaking Customer Advisor

Concentrix; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Central location in Lisbon

Referral program

Training program

Career development

Resumo da oferta

Concentrix in Lisbon, Portugal is seeking a Customer Service Representative (English-speaking) to work on-site and support homeowners’ product inquiries. You will handle incoming calls and emails, ensure quality standards, and contribute to improving the customer journey with effective problem solving.

The role emphasizes excellent written and spoken English, empathetic communication, and collaboration with teammates. On-site training and career development are provided.

Qualificações

• Excellent written and spoken English.
• Strong writing and communication with empathy and teamwork.
• Customer service experience is a plus.
• Proactive, results-driven and a good team player.

Responsabilidades

• Engage with customers to provide guidance on Homeowners’ products via calls or emails.
• Review requests, make appropriate decisions, and process accordingly.
• Analyze information and solve problems to improve service quality.
• Contribute to continuous improvement of customer satisfaction.

Conhecimentos

English proficiency

Customer service

Communication skills

Empathy

Team spirit

Descrição da oferta de emprego

Concentrix in Lisbon, Portugal is seeking a Customer Service Representative (English-speaking) to work on-site and support homeowners’ product inquiries. You will handle incoming calls and emails, ensure quality standards, and contribute to improving the customer journey with effective problem solving.

The role emphasizes excellent written and spoken English, empathetic communication, and collaboration with teammates. On-site training and career development are provided.