Bilingual Spanish Tech Support Agent – Lisbon (On-Site)

Concentrix; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Full paid training

Career development programs

Referral bonus opportunities

Job summary

Concentrix is seeking a Customer Representative (Spanish-speaking) to provide customer support in Lisbon. This position involves handling inquiries, documenting case information, and collaborating with technicians to resolve issues. Ideal candidates will possess a strong command of Spanish and English with excellent communication abilities and a proactive attitude. The job offers a competitive salary, indefinite contracts, and benefits including full paid training and career development programs.

Qualifications

• High level of Spanish and fluent in English.
• Excellent writing and verbal communication skills.
• Patience in solving issues and communicating effectively.
• Up‑to‑date knowledge of IT and tech trends.
• Proactive approach and teamwork skills.

Responsibilities

• Respond to inbound customer requests and document case information.
• Assure excellent customer satisfaction through assistance.
• Escalate customers to higher support tiers when needed.
• Collaborate with technicians to resolve help tickets.

Skills

Spanish (written and oral)

English (B2)

Excellent communication skills

Proactive and self-motivated

Job description

Concentrix is seeking a Customer Representative (Spanish-speaking) to provide customer support in Lisbon. This position involves handling inquiries, documenting case information, and collaborating with technicians to resolve issues. Ideal candidates will possess a strong command of Spanish and English with excellent communication abilities and a proactive attitude. The job offers a competitive salary, indefinite contracts, and benefits including full paid training and career development programs.