Bilingual Customer Experience Advisor – Social Media Campaigns

Cross Border Talents; Porto; In loco; EUR 18.000 - 24.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents in Lisbon is seeking a bilingual customer support agent fluent in French and English to assist users and advertisers with social media paid campaign services, explain tools and processes, and resolve questions.

You will work across channels, document interactions, and maintain a friendly, professional tone while helping users navigate advertising dashboards and resolve common issues in an international environment.

Competenze

• Fluent in French and English, both written and spoken.
• Strong communication and listening skills; customer-focused approach.
• Confidence using computers and online platforms; problem-solving ability.

Mansioni

• Provide bilingual customer support across assigned communication channels.
• Help users understand campaign-related tools and processes.
• Resolve common service issues and document interactions.

Conoscenze

French (fluent)

English (fluent)

Customer service

Descrizione del lavoro

Are you bilingual and comfortable using online platforms? Join a customer support team assisting users with paid social media campaigns and related service questions.

About the role

Join a customer service team supporting users and advertisers with social media paid campaign services. You'll help customers understand processes, resolve questions and navigate digital advertising tools. If you're fluent in French and English and enjoy helping people, this role offers the chance to work in an international environment in Lisbon.

What you'll do

• Provide bilingual customer support across assigned communication channels.
• Help users understand campaign-related tools and processes.
• Resolve common service issues and document interactions.
• Maintain a helpful, professional tone in every exchange.

What you'll need

Fluent French and English, written and spoken; strong communication and listening skills; a customer-focused approach; confidence using computers and online platforms; problem-solving ability; and flexibility in a dynamic, international environment.