Customer Service Professional, Paid Campaigns & Digital Marketing (Lisbon)

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 19,000; Full time

Benefits offered by this job

Welcome bonus

Food allowance

Attendance bonus

Job summary

Cross Border Talents is seeking a Customer Service professional for an on-site role in Lisbon. You will provide excellent support and manage customer interactions, primarily in English, within a dynamic advertising technology environment.

Initial schedule is 07:00–19:00 with two shifts, potential 24/7 rotation later. Compensation includes a monthly gross salary, a welcome bonus paid monthly during the first year, a daily food allowance, and an attendance bonus.

Qualifications

• Fluent English required for customer interactions.
• Prior paid campaign management experience.
• Experience in digital marketing.
• Excellent customer service skills.
• Willingness to work rotating shifts.

Responsibilities

• Provide excellent support to customers in English.
• Manage customer interactions within an advertising technology context.
• Assist with inquiries related to campaigns and products.

Skills

Fluent English

Paid campaign management

Digital Marketing

Customer service orientation

Rotational shifts availability

Job description

Join a leading customer experience team in Lisbon as a Customer Service professional. In this on-site role, you will provide excellent support and manage customer interactions, primarily in English, within a dynamic advertising technology environment.

Key points

• Location: Lisbon, Portugal, a vibrant capital known for its rich history, picturesque landscapes and dynamic cultural scene, offering a high quality of life
• Work model: On-site
• Language: English
• Schedule: Initially Monday to Sunday, 07:00 to 19:00, with two shifts (07:00 to 16:00 or 10:00 to 19:00). The schedule may later change to 24/7 rotational shifts with two rotating days off (to be confirmed)
• Compensation: Monthly gross salary, plus a welcome bonus paid in monthly instalments during the first year, a food allowance for each working day, and an attendance bonus
• Relocation: No relocation support provided

Requirements

• Fluent English
• Previous experience in paid campaign management
• Experience in Digital Marketing
• Strong customer service-oriented skills
• Availability to work rotational shifts

Preferred

• Experience in a contact centre or service program for an advertising technology company
• Fluency in social media product usage and a basic understanding of digital advertising