Bilingual Banking CSR (Italian/English) – Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance from day one

Paid training and onboarding

Relocation and visa support

Accommodation option and local语言课程

Annual trip home and meal allowance

Multicultural environment with career

Descripción de la vacante

Cross Border Talents in Lisbon seeks a bilingual Italian and English-speaking Customer Service Representative to join an international team. You will be the first contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.

Responsibilities include handling cases end to end, supporting fraud checks and disputes, and assisting vulnerable customers with a calm, solution-oriented approach.

Formación

• Native-level Italian.
• Fluent English.
• Customer support or banking experience is an advantage.
• Strong communication and decision-making skills.
• Willingness to relocate to Lisbon.

Responsabilidades

• Resolve customer queries via chat, phone and email to ensure first-contact resolution.
• Own cases end to end, including complex ones, from start to finish.
• Support fraud checks, disputes and complaints with accuracy and empathy.
• Assist vulnerable customers and know when to escalate.

Conocimientos

Italian

English

Customer support

Communication

Relocation willingness

Descripción del empleo

Cross Border Talents in Lisbon seeks a bilingual Italian and English-speaking Customer Service Representative to join an international team. You will be the first contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.

Responsibilities include handling cases end to end, supporting fraud checks and disputes, and assisting vulnerable customers with a calm, solution-oriented approach.