Beauty Advisor – Greek speaker in Porto with relocation assistance

TP; Porto; On-site; EUR 25,000 - 33,000; Full time

Benefits offered by this job

Health Insurance from the moment you join

Relocation assistance and housing

Guaranteed meal allowance

Daily free healthy meals

Access to language courses and social events

Training and development opportunities

Easy public transport access

Job summary

A global leader in beauty products is seeking a Customer Care for Beauty to provide outstanding service to consumers. Responsibilities include maintaining high service levels, communicating via multiple channels, and resolving inquiries. Fluency in Greek and strong English skills are essential. The role offers a collaborative environment with opportunities for training and personal development. This position is based in Porto, Portugal and includes various perks such as health insurance and meal allowances.

Qualifications

• Fluent in Greek and good proficiency in English.
• Excellent communication and empathy skills are essential.
• Prior experience in call center and customer service is necessary.

Responsibilities

• Set and maintain high service levels for consumers.
• Communicate through various channels including phone and social media.
• Provide first contact resolution for inquiries and complaints.
• Liaise with teams for full resolution of consumer issues.
• Understand potential risks to the business regarding inquiries.

Skills

Fluent level of written and verbal communication skills in Greek

Good level of written and verbal communication skills in English (minimum B2)

Excellent communication skills and social intelligence

Previous call center experience in a sales and/or customer service capacity

Aptitude for problem-solving

Team spirit

Adaptability

Job description

Our client is a global leader in prestige beauty — delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. They are the only company focused solely on prestige makeup, skin care, fragrance, and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories.

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.

What you'll do

• As a Customer Care for Beauty, you’ll set and maintain the highest levels of service for consumers and guests;
• Provide advice, answer questions, and promote the client’s brands in every interaction;
• Communicate with consumers by telephone, email, live chat, messaging and social media;
• Provide advanced sales through servicing to ensure well rounded and complete beauty solution for consumers;
• Place orders, resolve technical queries, and undertake associated administrative activities;
• Provide first contact resolution on service inquiries, complaints and on complex consumer questions within a variety of topics;
• Liaise with leadership and other teams to ensure a full resolution for the consumer;
• Understand the potential risk to the business of some inquiries/complaints;
• Show awareness when cases need to be escalated to an I&E advisor or Team Leader (i.e. viral social media public posts).

What you'll need

• Fluent level of written and verbal communication skills in Greek;
• Good level of written and verbal communication skills in English (minimum B2);
• Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity;
• As a Customer Care for Beauty, you’ll need previous call center experience in a sales and/or customer service capacity;
• Aptitude for problem-solving;
• Dynamism and team spirit;
• Flexible and quick learner, able to adapt continuously.