Beauty Adviser

CBT; Porto; Presencial; EUR 13 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training provided

Meal card

Private health insurance

Paid Portuguese holidays

Vacation/holiday pay

Resumo da oferta

CBT is seeking a Beauty Adviser (Dutch Speaker) in Lisbon to be the first point of contact for customers, delivering luxury service and product advice across live chat, email, phone, and social channels. Native Dutch and good English are required, with strong communication and empathy for an international clientele.

This temporary role offers 40 hours/week, 08:00–20:00 shifts, and a path to renewal. It includes 15 days of English training, plus benefits such as private health insurance, meal

Qualificações

• Native Dutch speaker with B2 level English (written and spoken)
• Excellent communication, active listening, and problem-solving skills
• Empathy and customer orientation
• Good IT skills and ability to multitask using multiple tools
• Availability to work flexible shifts (Mon-Sun, 08:00–20:00)

Responsabilidades

• Engage with customers via live chat, email, phone, webforms, and social media.
• Offer expert product advice on skincare, beauty routines, and cosmetics.
• Support e-commerce inquiries: returns, deliveries, refunds, and order tracking.
• Advise on product alternatives, ingredients, and usage tips.
• Manage customer data requests (GDPR, unsubscribes, data inquiries).
• Handle health-related case (HRC) reports with confidentiality.
• Resolve complaints with effective, empathetic solutions.

Descrição da oferta de emprego

Beauty Adviser (Dutch Speaker)

Location: Lisbon, Nations | Start Date:16/10

Contract: Temporary with high potential for renewal and permanency

Schedule: Full-Time, Shift-Based | Training Provided

Step Into the World of Beauty Excellence

Join a brand that has been redefining beauty for over a century. Our client is the epitome of a global Beauty Pure Player – focused solely on beauty in all its diverse forms. With more than 110 years of expertise, this company understands what consumers aspire to – and now, they want YOU to be a part of that journey.

We're on the lookout for passionate, people-first Beauty Advisers who love helping customers look and feel their best. If you speak native Dutch, have a flair for customer care, and want to work in a dynamic, international environment, keep reading.

Your Day-to-Day Responsibilities

As a Beauty Adviser, you'll be the first point of contact for customers who love our products. Your mission? Deliver exceptional service and advice with a touch of luxury:

• Engage with customers via live chat, email, phone, webforms, and social media.
• Offer expert product advice on skincare, beauty routines, and cosmetics tailored to individual needs.
• Support e-commerce inquiries: returns, deliveries, refunds, and order tracking.
• Advise on product alternatives, ingredients, and usage tips with care and accuracy.
• Manage customer data requests (GDPR, newsletter unsubscribes, data breach inquiries).
• Handle health-related case (HRC) reports with confidentiality and diligence.
• Resolve complaints and provide effective, empathetic solutions in a timely manner.

What Makes You a Great Fit

Must-Haves

• Native Dutch speaker with B2 level English (written and spoken)
• Excellent communication, active listening, and problem-solving skills
• Strong empathy and customer orientation
• Good IT skills and ability to multitask using multiple tools efficiently
• Availability to work flexible shifts (Monday to Sunday, 08:00–20:00)

Nice-to-Haves

• Experience in Cosmetics, Luxury Beauty, or Retail
• Previous experience in Customer Service
• Familiarity with social media platforms and digital communication tools

What's in It for You

Training & Onboarding

• 15-day full training (8 hours/day) in English
• Training compensation: €640.80

Compensation & Benefits

• Monthly Gross Salary: €1309
  • Includes holiday allowance, Christmas bonus, and meal allowance
• Meal card
• Private health insurance
• Paid Portuguese public holidays (with compensatory days off when worked)
• Vacation allowance:
  • Up to 20 days in year 1 (proportional to contract start date)
  • 22 days per full calendar year from year 2 onward

Work Schedule & Environment

• 40 hours/week | 5 days/week
• Shifts between 08:00 and 20:00
• 2 days off per week (set by the shift manager, informed 4 weeks in advance)
• Friendly, multicultural, and modern office located in Lisbon, Nations

Hiring Process

1. Application Review
2. Online Language Test
3. Interview with Client

Additional Info

• 1-month trial period
• Portuguese employment contract
• Temporary contract with potential for renewal and long-term career path