Prestige Beauty Care Advisor (Greek & English)

TP; Porto; On-site; EUR 25,000 - 33,000; Full time

Benefits offered by this job

Health Insurance from the moment you join

Relocation assistance and housing

Guaranteed meal allowance

Daily free healthy meals

Access to language courses and social events

Training and development opportunities

Easy public transport access

Job summary

A global leader in beauty products is seeking a Customer Care for Beauty to provide outstanding service to consumers. Responsibilities include maintaining high service levels, communicating via multiple channels, and resolving inquiries. Fluency in Greek and strong English skills are essential. The role offers a collaborative environment with opportunities for training and personal development. This position is based in Porto, Portugal and includes various perks such as health insurance and meal allowances.

Qualifications

• Fluent in Greek and good proficiency in English.
• Excellent communication and empathy skills are essential.
• Prior experience in call center and customer service is necessary.

Responsibilities

• Set and maintain high service levels for consumers.
• Communicate through various channels including phone and social media.
• Provide first contact resolution for inquiries and complaints.
• Liaise with teams for full resolution of consumer issues.
• Understand potential risks to the business regarding inquiries.

Skills

Fluent level of written and verbal communication skills in Greek

Good level of written and verbal communication skills in English (minimum B2)

Excellent communication skills and social intelligence

Previous call center experience in a sales and/or customer service capacity

Aptitude for problem-solving

Team spirit

Adaptability

Job description

A global leader in beauty products is seeking a Customer Care for Beauty to provide outstanding service to consumers. Responsibilities include maintaining high service levels, communicating via multiple channels, and resolving inquiries. Fluency in Greek and strong English skills are essential. The role offers a collaborative environment with opportunities for training and personal development. This position is based in Porto, Portugal and includes various perks such as health insurance and meal allowances.