Beauty Advisor in Porto - German speaker with relocation assistance

TP; Porto; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Relocation assistance

Meal allowance

Free healthy meals

Access to language courses

Sport activities

Social events

Social events

Training and development

Easy public transport access

Job summary

A global beauty company in Porto is seeking a Customer Care representative to manage customer inquiries through various channels. The ideal candidate must be fluent in German (C2) and possess strong communication skills in English. Responsibilities include providing product advice, resolving inquiries, and ensuring high customer satisfaction. This role offers additional benefits such as health insurance, meal allowances, and opportunities for personal development.

Qualifications

• Fluent in German (C2) and good English (B2).
• Excellent communication skills and strong customer focus.
• Prior experience in Cosmetics and Luxury sector is a plus.

Responsibilities

• Manage customer contact via live chat, phone, and social media.
• Provide product and beauty advice professionally.
• Handle consumer requests and complaints.
• Advise on e-commerce-related queries (returns, deliveries, refunds).
• Provide care advice on products, alternatives or specifics.
• Maintain customer data and GDPR consents.
• Document and report health-related concerns (HRC).

Skills

Fluent written and verbal communication skills in German

Good knowledge of English

Excellent communication skills

Customer orientation

Problem-solving skills

Teamwork

Agile computer skills

Digital & social media

Shifts availability

Cosmetics/Luxury sector experience

Job description

Are you looking for a job for Customer Care for a Beauty brand?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our client is a global leader in prestige beauty — delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. They are the only company focused solely on prestige makeup, skin care, fragrance, and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories.

What you'll do

• Customer contact via live chat, phone, E-mails, web forms or Social Media 1:1);
• Manage consumer requests relating to Information and complaints;
• Provide excellent solutions, and service;
• Provide product and beauty advice in a professional, precise and timely manner;
• ECOM advice (questions related to returns, deliveries or refunds);
• Care advice (questions related to products, product alternatives or product specifics);
• Database maintenance (questions related to GDPR, unsubscribing from newsletters, data breaches);
• HRC (registration of reports about health-related conditions).

What you'll need

• Fluent written and verbal communication skills in German (C2);
• Good knowledge of English (minimum B2);
• Excellent communication skills, empathy & high focus on customer satisfaction;
• Customer orientation, problem solving skills, teamwork;
• Agile in computer skills from the user’s perspective;
• Availability to work on shifts;
• Prior experience in Cosmetics and Luxury sector is a plus;
• Knowledge and experience with digital and social media.
• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.