Customer Service Representative - Beauty Advisor (Italian Market)

Cross Border Talents; Porto; On-site; EUR 22,500 - 27,500; Full time

Benefits offered by this job

Comprehensive product training

Training compensation

Health insurance from day one

Meal allowance via prepaid card

Christmas and holiday allowances

Apartment benefit for eligible employees

Flight ticket reimbursement for those moving for the role

Job summary

A multinational client in Porto seeks Customer Service Representatives - Beauty Advisors fluent in Italian and English. Responsibilities include supporting customers through various channels, offering beauty advice, and maintaining records. Ideal candidates are customer-oriented with a passion for beauty. A valid EU ID or residence card is mandatory. This role offers comprehensive training, health insurance, and various allowances.

Qualifications

• Passion for beauty and skincare.
• Previous experience in customer service or beauty advisory is a plus.
• Ability to work in a dynamic and fast-paced environment.
• EU ID or a valid residence card for Portugal is a MUST.

Responsibilities

• Provide customer support via live chat, phone, emails, and web forms.
• Handle inquiries related to product information, beauty advice, returns, deliveries, and refunds.
• Offer personalized beauty recommendations and care advice.
• Address customer concerns regarding data privacy (GDPR) and subscription management.
• Process and report health-related customer concerns following internal guidelines.
• Maintain accurate records of customer interactions and feedback.

Skills

Fluent in Italian (C2 level)

Proficient in English (B2 level)

Strong communication and interpersonal skills

Customer-oriented mindset with problem-solving abilities

Job description

Overview

Job Openings Customer Service Representative - Beauty Advisor (Italian Market)

We are looking for Italian speakers to join our multinational client as Customer Service Representatives - Beauty Advisors in Porto, Portugal. If you have a passion for beauty and skincare, excellent communication skills, and fluency in Italian and English, this is the perfect opportunity for you.

Location: onsite, at the client's office accessible via metro, train, and bus

Responsibilities

• Provide customer support via live chat, phone, emails, and web forms.


• Handle inquiries related to product information, beauty advice, returns, deliveries, and refunds.


• Offer personalized beauty recommendations and care advice.


• Address customer concerns regarding data privacy (GDPR) and subscription management.


• Process and report health-related customer concerns following internal guidelines.


• Maintain accurate records of customer interactions and feedback.

Requirements

• Fluent in Italian (C2 level) and proficient in English (B2 level).


• Strong communication and interpersonal skills.


• Passion for beauty and skincare.


• Customer-oriented mindset with problem-solving abilities.


• Ability to work in a dynamic and fast-paced environment.


• Previous experience in customer service or beauty advisory is a plus.


• EU ID or a valid residence card for Portugal (a MUST).

Details

• Duration: 5 days (8 hours per day) conducted in English.


• Comprehensive product training, customer management techniques, and system navigation.


• Training compensation will be provided upon successful completion.

Working Conditions

• 40 hours per week on a rotational shift schedule.


• Workdays: Monday to Saturday, between 08:00 and 20:00.


• Portuguese public holidays apply, with compensatory leave for working on holidays.


• 12-month renewable contract, with potential for permanent employment after two years.


• Christmas and holiday allowances (paid in monthly installments).


• Meal allowance provided via a prepaid card.


• Health insurance from day one.


• Apartment benefit for eligible employees.


• Flight ticket reimbursement for those moving for the role and airport pick-up.

If you are passionate about beauty and customer service, we invite you to apply and join our dynamic team in Porto!