Greek Customer Service Specialist

Cross Border Talents; Porto; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive salary and benefits

Professional advancement opportunities

Inclusive team culture

Training and education programs

Resumo da oferta

A leading recruitment agency is seeking a Greek Customer Service Specialist in Porto. Responsibilities include engaging customers through live chat, phone, and social media. Candidates should possess excellent communication skills and native-level Greek proficiency. Attractive salary, benefits, and relocation assistance for those moving from 100 km away are offered.

Qualificações

• Must have excellent communication skills and empathy.
• Strong customer orientation and problem-solving abilities.
• Native-level proficiency in Greek is required.
• Ability to work in shifts and report interactions using tools.
• Experience with cosmetics or luxury sectors is a plus.

Responsabilidades

• Engage with customers through various channels.
• Handle consumer requests and resolve complaints.
• Provide professional product advice.
• Report interactions using IT tools and CRM systems.

Conhecimentos

Excellent communication skills

Empathy

Customer orientation

Problem-solving skills

Native-level proficiency in Greek

Proficient IT skills

Shift work

IT skills

Ferramentas

CRM software

Descrição da oferta de emprego

About the job Greek Customer Service Specialist

We are hiring Greek speakers on behalf of our client running a project dedicated to a leading company dedicated solely to beauty, leveraging over 110 years of expertise to understand and fulfill the diverse desires and aspirations of consumers worldwide.

Responsibilities

• Engage with customers through live chat, phone, emails, web forms, and social media platforms.
• Handle consumer requests, providing information and resolving complaints.
• Deliver exceptional solutions and services.
• Offer professional, accurate, and timely product and beauty advice.

Qualifications

Must Have:

• Excellent communication skills, empathy, and a strong focus on customer satisfaction.
• Customer orientation, problem-solving skills, and the ability to work effectively in a team.
• Native-level proficiency in Greek.
• Proficient IT skills, including the ability to efficiently use tools to report interactions.
• Availability to work in shifts.

Nice to Have:

• Previous experience in the cosmetics and luxury sectors.
• Knowledge and experience with digital and social media platforms.

Working Hours

40 hours per week (8 hours per day with an additional hour for lunch), Monday to Sunday from 08:00 to 20:00.

This opportunity is also open to the candidates located abroad. Relocation and housing help will be provided to those moving from the distance over 100 km away from Porto.

On offer

• Attractive salary and benefits.
• Potential for professional advancement and personal development.
• Collaborative and inclusive team culture.
• Extensive training and continuous education programs.