Customer Advisor for Spanish Market

Cross Border Talents; Porto; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Attractive salary and benefits

Potential for professional advancement

Collaborative and inclusive team culture

Extensive training and continuous education programs

Job summary

A recruitment agency in Porto is seeking a Customer Advisor for the Spanish market. Candidates must be native Spanish speakers with strong communication skills and customer satisfaction focus. The role involves engaging with customers across various platforms and requires availability for shift work. Attractive salary and benefits, along with extensive training opportunities, are provided.

Qualifications

• Excellent communication skills, empathy, and a strong focus on customer satisfaction.
• Customer orientation, problem-solving skills, and ability to work effectively in a team.
• Availability to work in shifts.

Responsibilities

• Engage with customers through live chat, phone, emails, and social media.
• Handle consumer requests, providing information and resolving complaints.
• Deliver exceptional solutions and services.

Skills

Excellent communication skills

Customer orientation

Problem-solving skills

Empathy

Education

Native-level proficiency in European Spanish

Proficiency in English (B2 and higher)

Tools

Proficient IT skills

Job description

About the job Customer Advisor for Spanish Market

We are hiring Spanish speakers on behalf of our client running a project dedicated to a leading company dedicated solely to beauty, leveraging over 110 years of expertise to understand and fulfill the diverse desires and aspirations of consumers worldwide.

Responsibilities

• Engage with customers through live chat, phone, emails, web forms, and social media platforms.
• Handle consumer requests, providing information and resolving complaints.
• Deliver exceptional solutions and services.
• Offer professional, accurate, and timely product and beauty advice.

Qualifications

• Must Have:
• Excellent communication skills, empathy, and a strong focus on customer satisfaction.
• Customer orientation, problem-solving skills, and the ability to work effectively in a team.
• Native-level proficiency in European Spanish plus proficiency in English (B2 and higher)
• Proficient IT skills, including the ability to efficiently use tools to report interactions.
• Availability to work in shifts.

Nice to Have

• Previous experience in the cosmetics and luxury sectors.
• Knowledge and experience with digital and social media platforms.

Working Hours: 40 hours per week (8 hours per day with an additional hour for lunch), Monday to Sunday from 08:00 to 20:00.

Apply today and become a part of a team that excels in beauty and customer service, delivering outstanding experiences to our valued consumers.

This opportunity is also open to the candidates located abroad. Relocation and housing help will be provided to those moving from the distance over 100 km away from Porto.

On offer

• Attractive salary and benefits.
• Potential for professional advancement and personal development.
• Collaborative and inclusive team culture.
• Extensive training and continuous education programs.