Customer Advisor – French

Bcrecruitment; Lisboa; Presencial; EUR 13 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary €930 gross per month (14x/year)

Performance bonus up to €100 gross per

Meal allowance €7.63 net per working 


Private health insurance from day 1

Relocation support: shared apartment

Resumo da oferta

Bcrecruitment in Lisbon, Portugal, is hiring a Customer Advisor to support a leading international beauty-brand. You will handle French contacts by phone, email and live chat, delivering accurate answers and building trust with customers.

The role is on-site, full-time, for a 6-month contract starting 8 Oct, with a starting salary of €930 gross per month (14 salaries per year) plus a monthly bonus up to €100, plus meal allowance and private health insurance. Relocation support is available.

Qualificações

• Native or near-native French (C2) and fluent English (B2+), spoken and written.
• Strong customer-service and communication skills.
• Comfortable working in a customer-support / BPO environment.
• Good computer skills and the ability to learn new systems quickly.

Responsabilidades

• Handle incoming customer contacts in French by phone, email and live chat
• Understand each customer's need and give accurate, complete answers using the right tools
• Build trust through clear, friendly and professional communication
• Document every interaction accurately in the company's systems
• Contribute to your team's quality, productivity and customer-satisfaction targets

Conhecimentos

French (native or near-native)

English (fluent)

Descrição da oferta de emprego

A leading global customer-experience (BPO) company is growing its team in Lisbon, Portugal and is hiring for the role of Customer Advisor. You will support customers of an international beauty-products brand with orders and product questions. As a French-speaking specialist you will be the friendly, professional voice of the company for its customers, handling contacts by phone, email and live chat.

What you will do

• Handle incoming customer contacts in French by phone, email and live chat
• Understand each customer's need and give accurate, complete answers using the right tools
• Build trust through clear, friendly and professional communication
• Document every interaction accurately in the company's systems
• Contribute to your team's quality, productivity and customer-satisfaction targets

What we are looking for

• Native or near-native French (C2) and fluent English (B2+), spoken and written
• Strong customer-service and communication skills
• Comfortable working in a customer-support / BPO environment
• Good computer skills and the ability to learn new systems quickly

What we offer

• Salary: €930 gross per month (paid in 14 salaries per year)
• Performance bonus: up to €100 gross per month
• Meal allowance: €7.63 net per working day
• Private health insurance: available from day 1 with a monthly contribution, free after 6 months on the contract

Relocation support

• Candidates relocating from abroad: a room in a shared apartment for up to 12 months, with rent and utilities deducted directly from your payslip (details shared during screening)
• Flight tickets are not reimbursed

Location, hours & start

• Location: Lisbon, Portugal - on-site
• Working hours: Monday-Saturday, 08:00-19:00 (rotating shifts)
• Contract: Full-time, 6-month contract (4 months in the peak season)
• Start: 8 Oct