German Beauty Advisor - Porto

Speakitjobs; Porto; Presencial; EUR 12 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Accommodation provided

Flight tickets

Two yearly flight tickets

Relocation assistance

Product discounts

Resumo da oferta

Speakitjobs in Porto, Portugal is seeking a Beauty Advisor to support the German market, delivering expert beauty advice across live chat, phone, email, web forms and social media. You will handle inquiries, provide solutions, and ensure customer satisfaction while guiding on product usage and returns.

This onsite role offers an international team environment, health insurance, accommodation with expenses covered, two round-trip flights per year, and a rotational 8-hour schedule from 8:00 to

Qualificações

• Fluent in German and English.
• Strong desire to help others.
• Able to navigate multiple digital platforms.

Responsabilidades

• Connect with customers via live chat, phone, emails, web forms and social media for the German market.
• Handle inquiries and complaints professionally and empathetically.
• Provide precise, timely solutions to ensure satisfaction.
• Offer expert beauty advice tailored to individual needs.
• Address questions on returns, deliveries and refunds.
• Advise on product usage, alternatives and specifics.
• Handle GDPR queries, newsletter unsubscriptions, and data-breach concerns.

Conhecimentos

German

English

Customer service

Descrição da oferta de emprego

Ready to Shape the Future of Beauty? If you are eager to make an impact and join a world-leading beauty company, apply today and become a part of our international team! Let’s create beauty that moves the world!

We are passionate about beauty in all its forms and have been leading the industry for over 110 years. Our deep understanding of consumers' desires and aspirations worldwide makes us the ultimate Beauty Pure Player. Now, we invite you to be part of our legacy and shape the future of beauty with us.

As a Beauty Advisor, you will be the voice of our brand, delivering outstanding service and beauty advice to our valued customers. You will engage with customers through live chat, phone, email, web forms, and social media, ensuring their experience with our products is nothing short of exceptional.

What You’ll Do:

• Connect with customers via live chat, phone, emails, web forms, and social media for the German market.
• Handle consumer inquiries and complaints with professionalism and empathy.
• Offer precise and timely solutions, ensuring customer satisfaction.
• Provide expert product and beauty advice, tailored to individual needs.
• Address questions related to returns, deliveries, and refunds.
• Offer advice on product usage, alternatives, and specifics.
• Handle GDPR-related queries, newsletter unsubscriptions, and data breach concerns.

Requirements

Who We’re Looking For:

• Strong verbal and written communication skills in German and English.
• Genuine desire to help others.
• Ability to think on your feet and provide effective solutions.
• Collaborative spirit and a positive attitude.
• Comfortable navigating various digital platforms and databases.

Benefits

Why Join us?

• Be part of a dynamic and innovative team driving the future of beauty.
• Access to unparalleled career development and learning opportunities.
• Engage with a diverse, global community and make a difference.
• Enjoy competitive benefits, including health insurance, product discounts, and more.
• Flight ticket to move to Portugal + taxi from the airport.
• Accommodation provided by the company in shared apartment with expenses included (water, electricity, Internet and cleaning services)
• Two yearly flight tickets to go home to visit your family / friends
• Salary: 1,084 euros gross per month with accommodation and expenses paid by the company (12 salaries per year) / 1448 euros gross per month without accommodtion and expenses (12 salaries per year)
• Working hours: rotational 8h per day 5 days per week from 8 am to 10 pm.
• Onsite position.