Backoffice Support Technician — Lisbon/Porto

Claranet limited; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Job summary

Claranet limited in Lisbon or Porto is seeking a Backoffice Support Technician to join our internal team. You will manage and process customer and supplier requests, coordinate with vendors, and ensure a smooth, accurate workflow.

Fluency in Portuguese is required, and English is valued. You will use office software and data management tools to resolve queries, maintain confidentiality, and support ongoing process improvements.

Qualifications

• Fluency in Portuguese is required.
• Fluency in English is valued.
• Knowledge of customer service and logistics.
• Ability to manage multiple complex processes and policies.
• Experience in product or warranty management.
• Strong problem-solving, organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and data management tools.
• Attention to detail and confidentiality.

Responsibilities

• Manage and process customer and supplier requests accurately and timely.
• Follow-ups with vendors and partners regarding open support requests.
• Coordinate with other departments to ensure seamless workflow.
• Assist in resolving customer queries and issues through efficient communication.
• Contribute to process improvement initiatives to enhance overall efficiency.
• Managing ticketing system for support requests.

Job description

Claranet limited in Lisbon or Porto is seeking a Backoffice Support Technician to join our internal team. You will manage and process customer and supplier requests, coordinate with vendors, and ensure a smooth, accurate workflow.

Fluency in Portuguese is required, and English is valued. You will use office software and data management tools to resolve queries, maintain confidentiality, and support ongoing process improvements.