Customer Support & Utilities Back Office Specialist

Accenture Portugal; Lisboa; On-site; EUR 30,000 - 42,000; Full time

Job summary

Accenture Portugal is seeking a Customer Service Associate to support the Utilities Back Office Operations in Lisbon. The role involves solving routine customer queries, handling escalations, and closing faults within SLA, while working within a team and under guidance.

The ideal candidate has a Technical Diploma, 1–3 years of experience, and fluent Portuguese (C2). Rotation shifts may be required, with opportunities to engage in email and chat processes using new technologies such as AI, RPA

Qualifications

• Experience in Utilities back-office operations.
• Technical diploma or equivalent.
• Proficiency in Portuguese at C2 level.

Responsibilities

• Solve routine customer queries largely by following precedents.
• Collaborate with your own team and direct supervisor.
• Handle emails and chat; typing speed is a plus.
• Resolve faults and complaints within SLA and escalate when needed.
• Assist in transforming operations using AI, RPA and analytics in meter-to-cash processes.

Skills

Backoffice Utilities

Portuguese C2

Experience 1-3 years

Education

Technical Diploma

Job description

Accenture Portugal is seeking a Customer Service Associate to support the Utilities Back Office Operations in Lisbon. The role involves solving routine customer queries, handling escalations, and closing faults within SLA, while working within a team and under guidance.

The ideal candidate has a Technical Diploma, 1–3 years of experience, and fluent Portuguese (C2). Rotation shifts may be required, with opportunities to engage in email and chat processes using new technologies such as AI, RPA