Back-Office Customer Support Agent

Cbt; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Performance bonus

Central Lisbon location

Onboarding & training

Job summary

Cbt is seeking a detail-oriented Back-Office Customer Support Agent to work on-site in Lisbon. The role requires fluency in Dutch and English and focuses on handling back-office workflows, case management, and delivering high-quality support for digital and connected services.

The position offers a gross monthly salary of €1,400.00 plus a potential €100.00 monthly performance bonus, with rotations between 07:00 and 22:00 hours.

Qualifications

• Native or fluent Dutch (C1/C2) and strong English (B2+)

Responsibilities

• Manage daily back-office customer support tasks and end-to-end case management.
• Process, investigate, and resolve user requests regarding digital/connected services.
• Coordinate cross-functional updates to ensure tickets and customer files are resolved within SLA targets.
• Maintain clear, professional communication and detailed documentation in internal systems.

Skills

Dutch (C1/C2)

English (B2+)

Job description

Location: Lisbon, Portugal (On-site)

Employment Type: Full-time

Work Model: Local candidates only (no relocation package provided)

Compensation: €1,400.00 gross/month + up to €100.00 monthly performance bonus

About the Role

We are looking for a detail-oriented and communicative Back-Office Customer Support Agent fluent in Dutch and English to join an international customer support operations team in Lisbon.

In this position, you will be responsible for handling back-office workflows, managing customer cases, and delivering high-quality support for digital and connected service inquiries.

Key Responsibilities

• Manage daily back-office customer support tasks and end-to-end case management.
• Process, investigate, and resolve user requests and inquiries regarding digital/connected services.
• Coordinate cross-functional updates to ensure tickets and customer files are resolved accurately and within SLA targets.
• Maintain clear, professional communication and detailed documentation in internal systems.

Requirements & Qualifications

• Languages: Native or fluent proficiency in Dutch (C1/C2) and strong working proficiency in English (B2+).
• Location: Must already reside in or near Lisbon, Portugal and be legally authorized to work locally.
• Flexibility: Available to work rotational shifts scheduled between 07:00 and 22:00 (Lisbon time).
• Skills: Strong organizational habits, solid problem-solving abilities, and comfortable working with digital ticketing/CRM tools.

What We Offer

• Performance Bonus: Up to €100.00 per month based on quality and operational targets.
• Dynamic, multicultural work environment located in central Lisbon.
• Comprehensive onboarding and ongoing operational training.