Dutch Customer Service Advisor

Cloudheight Solutions; Lisboa; In loco; EUR 16.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

On-site in Lisbon

Full-time employment

International working environment

Descrizione del lavoro

Cloudheight Solutions in Lisbon is seeking a Dutch-speaking customer support specialist to handle back-office tickets and email inquiries, focusing on accurate solutions through digital channels and a high standard of service.

You will investigate requests, resolve cases from start to finish, and keep records up to date. The role requires rotational shifts 07:00–22:00, full-time on-site employment, a base salary of €1,400 plus up to €100 monthly bonus.

Competenze

• Fluent Dutch at C1/C2 level and English at least B2.
• Strong written communication and attention to detail.
• Experience with customer support or back-office roles is a plus.
• Comfortable using digital tools and ticketing systems.

Mansioni

• Manage and resolve customer requests through tickets and email.
• Investigate cases and identify appropriate solutions.
• Provide support related to connected services and digital platforms.
• Follow internal procedures and quality guidelines.
• Keep customer information and case records accurate and up to date.
• Take ownership of cases from initial request to resolution.

Conoscenze

Dutch language (C1/C2)

English language (B2)

Strumenti

Ticketing systems

Descrizione del lavoro

Location: Lisbon, Portugal – On-site

Languages: Dutch (C1/C2) + English (B2/C1)

Schedule: Rotational shifts between 07:00 and 22:00

Salary: €1,400 gross/month + up to €100 monthly performance bonus

Start: ASAP

Are you fluent in Dutch and looking for an opportunity in Lisbon where you can focus on back-office support rather than continuous phone calls?

In this role, you’ll manage customer cases, investigate requests and provide accurate solutions through digital support channels, while ensuring a high standard of service and attention to detail.

What you’ll be doing

• Managing and resolving customer requests through tickets and email
• Investigating cases and identifying the most appropriate solution
• Providing support related to connected services and digital platforms
• Following internal procedures and quality guidelines
• Keeping customer information and case records accurate and up to date
• Taking ownership of cases from initial request through to resolution

What we’re looking for

• Fluent Dutch – C1/C2 level
• Good command of English – minimum B2
• Strong written communication skills
• Good attention to detail and problem-solving ability
• Comfortable working with digital tools and ticketing systems
• Availability for rotational shifts between 07:00 and 22:00
• Currently living in or near Lisbon
• Valid documentation to work in Portugal

Previous experience in customer support, back office, content moderation or similar environments is an advantage.

What’s offered

• €1,400 gross/month base salary
• Up to €100/month performance bonus
• Full-time employment
• International working environment
• On-site position in Lisbon
• Opportunity to develop your experience within an international customer operations environment

Skills: english,dutch,customer