Dutch-speakingCustomer Service Specialist | Lisbon

Cloudheight Solutions; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

On-site in Lisbon

Full-time employment

International environment

Performance bonus

Job summary

Cloudheight Solutions in Lisbon, Portugal is seeking a Dutch-speaking back-office customer support agent to join our on-site team. You will handle tickets and emails, investigate requests, and provide accurate solutions through digital channels.

Requirements include fluent Dutch (C1/C2) and strong English (B2+), excellent written communication, attention to detail, and experience with ticketing systems. Shifts run 07:00–22:00 and applicants must have work authorization in Portugal.

Qualifications

• Fluent Dutch (C1/C2)
• Good command of English (B2)
• Strong written communication skills
• Good attention to detail and problem-solving ability
• Comfortable with digital tools and ticketing systems
• Availability for rotational shifts 07:00–22:00
• Current residence in or near Lisbon
• Valid work documentation for Portugal

Responsibilities

• Manage and resolve customer requests through tickets and email
• Investigate cases and identify the best solution
• Provide support related to connected services and digital platforms
• Follow internal procedures and quality guidelines
• Keep customer information and case records accurate and up to date
• Take ownership from initial request to resolution

Skills

Dutch language

English language

Written communication

Attention to detail

Ticketing systems

Shifts 07:00–22:00

Lisbon resident

Portuguese work authorisation

Tools

Ticketing systems

Job description

Location: Lisbon, Portugal – On-site

Languages: Dutch (C1/C2) + English (B2/C1)

Schedule: Rotational shifts between 07:00 and 22:00

Salary: €1,400 gross/month + up to €100 monthly performance bonus

Start: ASAP

Are you fluent in Dutch and looking for an opportunity in Lisbon where you can focus on back-office support rather than continuous phone calls?

In this role, you’ll manage customer cases, investigate requests and provide accurate solutions through digital support channels, while ensuring a high standard of service and attention to detail.

What you’ll be doing

• Managing and resolving customer requests through tickets and email
• Investigating cases and identifying the most appropriate solution
• Providing support related to connected services and digital platforms
• Following internal procedures and quality guidelines
• Keeping customer information and case records accurate and up to date
• Taking ownership of cases from initial request through to resolution

What we’re looking for

• Fluent Dutch – C1/C2 level
• Good command of English – minimum B2
• Strong written communication skills
• Good attention to detail and problem-solving ability
• Comfortable working with digital tools and ticketing systems
• Availability for rotational shifts between 07:00 and 22:00
• Currently living in or near Lisbon
• Valid documentation to work in Portugal

Previous experience in customer support, back office, content moderation or similar environments is an advantage.

What’s offered

• €1,400 gross/month base salary
• Up to €100/month performance bonus
• Full-time employment
• International working environment
• On-site position in Lisbon
• Opportunity to develop your experience within an international customer operations environment

Skills: customer,dutch,english