Dutch & English Back Office Specialist – Lisbon | €1,500/mo Package

CB Talents SP; Lisboa; Sur place; EUR 14 000 - 17 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance bonus

Work-life balance

On-site Lisbon

Résumé du poste

CB Talents SP in Lisbon is seeking a Back Office Customer Support Agent to handle case management and connected services for Dutch- and English-speaking customers. The role is based on-site in Lisbon with rotational shifts (07:00 – 22:00) and offers a base salary plus a monthly performance bonus.

You will master case management, provide precise support for connected product platforms, and ensure data accuracy and compliance while delivering high customer satisfaction.

Qualifications

• Fluent in Dutch and English (written and spoken).
• Detail-oriented with strong accuracy.
• Experience with case management or back-office processes a plus.

Responsabilités

• Master case management: process, investigate, and resolve inquiries via ticket systems and email.
• Support connected services and product platforms with technical and operational guidance.
• Deliver quality over speed by owning complex cases and ensuring high satisfaction and first-contact resolution.
• Maintain accurate client records and case logs for compliance.

Connaissances

Dutch

English

Description du poste

Location: Lisbon, Portugal (On-site)

Languages: Dutch (Fluent) & English (Fluent)

Schedule: Rotational shifts (07:00 – 22:00, Lisbon Time)

Compensation: €1,400 gross/month base salary + up to €100/month performance bonus

If you prefer solving real problems behind the scenes over dealing with non-stop phone calls, this role is built for you.

We are looking for a detailed-oriented, bilingual Back Office Customer Support Agent to join our dedicated team in Lisbon. You will handle case management and connected services, ensuring seamless solutions for our Dutch- and English-speaking customers.

What You'll Do

• Master Case Management: Efficiently process, investigate, and resolve customer inquiries via ticket systems and email.
• Support Connected Services: Deliver precise technical and operational support for connected product platforms.
• Deliver Quality over Speed: Take ownership of complex cases to ensure high satisfaction and first-contact resolution.
• Maintain Accuracy: Keep client records and case logs updated with total clarity and compliance.

Who You Are

• Bilingual Communicator: Fluent in both Dutch and English (written and spoken).
• Problem Solver: Driven by the maxim Measure twice, cut once—you pay attention to details and value thoroughness.
• Team Player: Adaptable to rotational shift patterns (07:00 – 22:00).
• Lisbon-Based: Currently residing in or near Lisbon (please note: relocation packages are not provided for this position).

What We Offer

• Competitive Salary: €1,400.00 gross per month base salary.
• Performance Rewards: Up to €100.00 per month in performance bonuses.
• Work-Life Balance: Structured back-office hours without live call center stress.
• Prime Location: Work on-site in beautiful Lisbon alongside a dynamic international team.