B2B Spanish-Speaking Customer Specialist – Lisbon, Portugal (Relocation Support)

Closerhire; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Paid Training

Job summary

CloserHire is seeking a B2B Customer Support Specialist for its Lisbon team, joining a fast-paced digital payments environment. This role focuses on assisting business clients, resolving technical issues, and guiding users through payment systems with a customer-first approach.

Full training is provided, with a structured schedule on site in Lisbon, Portugal. Fluency in English and proficiency in Spanish are required, alongside strong communication and problem-solving skills.

Qualifications

• Must have fluent English and proficient Spanish.
• Minimum 1 year in customer service with a customer-oriented approach.
• Strong written and verbal communication skills.
• Excellent organizational and computer skills.

Responsibilities

• Provide B2B customer support via phone, email, and chat.
• Troubleshoot technical issues and payment processing concerns.
• Verify account information and assist with compliance checks.
• Deliver timely resolutions with a professional customer-centric approach.

Skills

Fluent English

Proficient Spanish

Customer service

Strong communication

Teamwork

Problem solving

Education

High school diploma

Job description

No experience? That's fine — this one comes with full training, in Lisbon, Portugal.

A typical day

You'll spend most of it on business Client, assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform. Technical, troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations. Account, management & Verification: Identify account holders, verify account information, and ensure regulatory compliance. Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company. Customer Experience, and excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach.

Would you fit?

We're looking for someone with language, proficiency: Fluent in English and proficient in Spanish. Education & Experience: High school diploma (mandatory). Stable job history (not frequent job hopping). Minimum 1 year of experience in customer service with a strong customer-oriented approach. Strong interpersonal and teamwork skills. Ability to multitask in a fast-paced environment. High attention to detail and problem-solving mindset. Experience with automated customer service platforms is a plus. Excellent written and verbal communication skills. Strong organizational and computer skills. Flexibility and adaptability to change. Ability to work independently while following company protocols. Work, and schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off.

The money

1100€ x 12

What comes with it

• Private Health Cover
• Meal Allowance
• Paid Training

Benefits

• Stable Work
• Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts. Comprehensive
• Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools. Career Growth
• Opportunities: Access to internal promotions, career development programs, and specialized training courses. Competitive Benefits
• Package: Health insurance & wellness programs. Paid time off & holiday allowances. Performance-based incentives. Dynamic Work
• Environment: Work with an international team in the fast-growing digital payment industry

Who you'd work for

CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems. If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you!

About Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.