Spanish-Speaking B2B Advertising Support Specialist – Lisbon, Portugal (Ref 3)

Closerhire; Lisboa; On-site; EUR 13,000 - 17,000; Full time

Benefits offered by this job

Private health cover

Paid training

Relocation support to Lisbon

Job summary

CloserHire is partnering with a global leader in digital advertising solutions to recruit a Spanish-speaking B2B Advertising Support Specialist for their Lisbon team. You will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

No prior experience is required; full training is provided in Lisbon, Portugal.

Qualifications

• Native or C2 level Spanish and English (B2) required.
• Some experience with online campaigns or digital marketing is helpful.
• Familiarity with social media platforms and interest in online advertising.
• Previous experience in customer support or a contact center is a plus.
• Willingness to learn and a proactive, customer-focused mindset.

Responsibilities

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools, and product features.
• Collaborate with internal teams: product, Operations & Engineering.
• Provide timely updates to ensure high customer satisfaction.
• Educate advertisers on features and best practices.
• Maintain proactive, professional communication and share insights for improvement.

Skills

Spanish language

English language (B2)

Problem solving

Analytical thinking

Customer support

Education

Marketing degree or related field

Job description

No experience? That's fine — this one comes with full training, in Lisbon, Portugal.

A typical day

You'll spend most of it on handle end-to-end troubleshooting for advertising products via email and chat. Diagnose issues related to campaigns, platform tools, and product features. Drive query resolution by collaborating with internal, and product, Operations & Engineering teams. Provide timely, accurate updates to ensure high customer satisfaction. Identify opportunities to improve the user experience from day one. Ensure service quality by meeting productivity, SLA, and case-handling standards. Educate advertisers on features, best practices, and common issue types. Maintain proactive, professional communication throughout the case journey. Share insights, trends, and feedback to support continuous improvement.

Would you fit?

We're looking for someone with native or C2 level, spanish, plus good, and english (around B2). Some experience with online campaigns or digital marketing — you don’t need to know everything, just be comfortable with the basics. Familiarity with social media platforms and interest in online advertising. Previous experience in customer support or a contact center is a plus, but not mandatory. Comfortable analyzing issues, problem-solving, and paying attention to detail. Ability to work both independently and as part of a collaborative team. A degree in Marketing or a related field is helpful but not required — practical experience also counts. A proactive, customer-focused mindset and willingness to learn.

The money

920€ x 14 + 2000€ signing bonus

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

What comes with it

• 14 Salaries a Year
• Private Health Cover
• Paid Training

Benefits

• Full-time employment with comprehensive, fully paid training. Monday to Sunday | 07:00–19:00
• Attractive base salary
• Relocation support package to help you settle into life in Lisbon
• Private health insurance and other benefits
• Opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment
• Modern office in central
• Lisbon, easily accessible and well-equipped

If you're moving for this

• Locals only

Who you'd work for

CloserHire is partnering with a global leader in digital advertising solutions to recruit a Spanish-speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

About Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.