B2B Spanish-Speaking Customer Specialist – Lisbon, Portugal (Paid Training)

Closerhire; Lisboa; Presencial; EUR 12 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Paid Training

Resumo da oferta

CloserHire in Lisbon, Portugal seeks a B2B Customer Support Specialist fluent in English and Spanish to assist business clients across phone, email and chat channels. The role focuses on technical support, payments-related queries, and platform optimization in a fast-paced environment.

Full-time, office-based role with structured shifts. Training provided, opportunity for growth within the digital payments space.

Qualificações

• Fluent in English and proficient in Spanish.
• High school diploma mandatory.
• Minimum 1 year of customer service experience with strong customer orientation.
• Ability to multitask in a fast-paced environment.

Responsabilidades

• Provide exceptional B2B customer support via phone, email, and chat.
• Troubleshoot technical issues and assist with payment processing concerns.
• Verify account information and ensure regulatory compliance.
• Engage with clients to ensure timely resolution and high-quality service.

Conhecimentos

English

Spanish

Formação académica

High School Diploma

Descrição da oferta de emprego

Spanish-speaking role in Lisbon, Portugal. 1100€ x 12.

At a glance

• Location: Lisbon, Portugal
• Languages: Spanish
• Salary: 1100€ x 12
• Start: 8/10
• Relocation: not offered for this role

Perks worth knowing about

• Private Health Cover
• Meal Allowance
• Paid Training

About the role

CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems. If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you!

What you'll do

• Business Client
• Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform. Technical
• Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations. Account
• Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance. Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company. Customer Experience
• Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach

What we're looking for

• Language
• Proficiency: Fluent in English and proficient in Spanish. Education & Experience: High school diploma (mandatory). Stable job history (not frequent job hopping). Minimum 1 year of experience in customer service with a strong customer-oriented approach. Strong interpersonal and teamwork skills. Ability to multitask in a fast-paced environment. High attention to detail and problem-solving mindset. Experience with automated customer service platforms is a plus. Excellent written and verbal communication skills. Strong organizational and computer skills. Flexibility and adaptability to change. Ability to work independently while following company protocols. Work
• Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off

Salary

1100€ x 12

Benefits

• Stable Work
• Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts. Comprehensive
• Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools. Career Growth
• Opportunities: Access to internal promotions, career development programs, and specialized training courses. Competitive Benefits
• Package: Health insurance & wellness programs. Paid time off & holiday allowances. Performance-based incentives. Dynamic Work
• Environment: Work with an international team in the fast-growing digital payment industry

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.