Italian-Speaking Operations Customer Expert – Digital Banking – Lisbon, Portugal

CloserHire; Lisboa; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Relocation support

Company accommodation option

Resumo da oferta

CloserHire is hiring for an Italian-speaking Operations Customer Expert in Lisbon, Portugal. You will be the first point of contact for customers via phone, email, and chat, handling banking-related inquiries and disputes with a focus on first-contact resolution.

Relocation support and company housing are included for eligible international candidates. The role offers a full-time, 40-hour week with 24/7 rotating shifts, and benefits such as private health cover and meal allowance.

Qualificações

• Italian at C1 or native level, written and spoken.
• Good command of English.
• Minimum 8 months experience in bank, financial, or insurance industries.
• Excellent verbal and written communication skills.
• Strong customer service mindset with empathy and emotional intelligence.
• Confident decision-maker handling complex cases.
• Resilient and professional in challenging situations.

Responsabilidades

• Support customers via phone, email, and chat.
• Resolve banking and account-related inquiries.
• Aim for first-contact resolution with excellent experience.
• Take ownership of cases from start to finish.
• Handle complex situations with empathy and fairness.
• Support fraud investigations and dispute resolution.

Conhecimentos

Italian language

English proficiency

Customer service

Problem solving

Independent work

Attention to detail

Descrição da oferta de emprego

Italian-speaking role in Lisbon, Portugal. 1059.34 € (w/room). Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: Italian
• Salary: 1059.34 € (w/room)
• Start: 29/10
• Relocation: supported - details below

Perks worth knowing about

• Private Health Cover
• Meal Allowance

About the role

CloserHire is partnering with a leading international customer experience provider to recruit Italian-speaking Operations Customer Experts in Lisbon, Portugal, supporting an innovative digital banking platform. In this role, you will be the first point of contact for customers via phone, email, and chat, helping them with a wide range of banking-related enquiries. You will take ownership of cases from start to finish, including more complex situations involving payments, disputes, fraud

What you'll do

• Support customers via phone, email, and chat
• Resolve a wide range of banking and account-related customer enquiries
• Aim for first-contact resolution while delivering an excellent customer experience
• Take ownership of customer cases from initial contact through to resolution
• Handle complex customer situations with empathy, fairness, and attention to detail
• Support fraud investigations and dispute resolution, including chargebacks
• Handle customer complaints professionally and work towards fair resolutions
• Identify and appropriately support vulnerable customers
• Escalate sensitive or complex cases when required
• Work independently and use sound judgement when resolving customer issues

What we're looking for

• Italian at C1/native level, both written and spoken
• Good command of English
• Minimum 8 months experience in bank, financial or Insurance industry
• Excellent verbal and written communication skills
• Strong customer service mindset with a high level of empathy and emotional intelligence
• Confident decision-maker, comfortable handling complex customer cases
• Strong problem-solving skills and ability to work independently
• Resilient and able to remain professional in sensitive or challenging situations
• Strong attention to detail and a risk-aware mindset
• Adaptable and comfortable switching between multiple tasks and systems

Salary

1059.34 € (w/room)

Benefits

• Full-time position of 40 hours per week 24/7 rotating shifts, Monday to Sunday 8-hour working day plus an additional lunch break 12 working days of comprehensive initial training
• Health insurance from the first day of the employment contract Meal allowance Holiday and Christmas allowances 22 days of annual leave
• Compensation day when working on applicable
• Portuguese public holidays
• Company accommodation option for eligible international candidates, including internet, water, electricity, and cleaning services
• Relocation support covering costs and logistics
• Legal and administrative support with matters such as documentation and housing
• Local language classes
• Annual travel support to the employee's home country for eligible international candidates
• Social, sports, and cultural activities

Relocation support

• permanent accomodation provided - check project files in drive
• Notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test)

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.