English-Speaking B2B Advertising Support Specialist – Lisbon, Portugal (Ref 2)

Closerhire; Lisboa; On-site; EUR 15,000 - 19,000; Full time

Benefits offered by this job

Welcome bonus

14 salaries/year

Private health cover

Paid training

Job summary

CloserHire in Lisbon is seeking an English-speaking B2B Advertising Support Specialist to assist advertisers with troubleshooting, platform guidance, and optimization insights. You will ensure a seamless user experience across email and chat.

Daily responsibilities include diagnosing campaign issues, collaborating with internal teams, and delivering timely, accurate updates to maintain high customer satisfaction.

Qualifications

• Willingness to learn and develop in a fast-paced environment.
• Experience in customer support or advertising context is a plus.
• Familiarity with digital advertising and social media platforms is beneficial.

Responsibilities

• Provide end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues with campaigns, tools, and product features, and escalate when needed.
• Collaborate with Product, Operations & Engineering to resolve queries quickly.
• Educate advertisers on features and best practices, aiming for high satisfaction.
• Identify opportunities to improve the user experience from day one.

Skills

Proactive attitude

Team player

Analytical skills

Attention to detail

Customer-oriented

Experience in contact centre

Digital advertising basics

Social media familiarity

Tech company experience

Education

Degree in Marketing or related field

Job description

920€ x 14 + 2000€ signing bonus — plus €2,000 Welcome Bonus, 14 Salaries a Year, Private Health Cover. English-Speaking B2B Advertising Support Specialist in Lisbon, Portugal.

What you'll actually take home

920€ x 14 + 2000€ signing bonus

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

The perks, in full

• €2,000 Welcome Bonus
• 14 Salaries a Year
• Private Health Cover
• Paid Training

Everything else in the package

You also get full-time employment with comprehensive, fully paid training. Monday to Sunday | 07:00–19:00, attractive base salary, relocation support package to help you settle into life in Lisbon, private health insurance and other benefits, opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment, modern office in central, and lisbon, easily accessible and well-equipped.

The job itself

CloserHire is partnering with a global leader in digital advertising solutions to recruit a English-speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

Day to day that means handle end-to-end troubleshooting for advertising products via email and chat. Diagnose issues related to campaigns, platform tools, and product features. Drive query resolution by collaborating with internal, and product, Operations & Engineering teams. Provide timely, accurate updates to ensure high customer satisfaction. Identify opportunities to improve the user experience from day one. Ensure service quality by meeting productivity, SLA, and case-handling standards. Educate advertisers on features, best practices, and common issue types. Maintain proactive, professional communication throughout the case journey. Share insights, trends, and feedback to support continuous improvement.

What you need to bring

• Proactive attitude and willingness to learn and develop
• Ability to work effectively both independently and as part of a team A degree in Marketing or a related field is an advantage
• Good analytical, problem-solving, and attention-to-detail skills
• Strong customer service-oriented mindset
• Technology company is an advantage
• Previous experience in a Contact Centre, Service Program, or Advertising
• Familiarity with social media platforms and a basic understanding of digital advertising

Moving there

To get you on the ground: bonus – €2,000, and this bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment.

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

Around five weeks from applying to your first day on the ground.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.