French-Speaking Customer Support – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

14 Salaries a Year

Private Health Cover

Meal Allowance

Relocation support

Job summary

CloserHire is seeking a French-speaking Advertising Product Support Specialist in Lisbon, Portugal. You will provide B2B support to advertisers, handle product troubleshooting, and manage paid campaigns while collaborating with Product Operations and Engineering teams.

The role combines customer service with digital advertising expertise, requires native French and English at least B2, and offers relocation support and a competitive compensation of €930 per month paid over 14 salaries gross.

Qualifications

• Native/fluent French speakers with fluent English (minimum B2)
• Experience in paid campaign management and a background in digital marketing are mandatory
• Candidates should have previous experience in a contact centre or customer support environment, ideally within Ad Tech or digital advertising
• Strong customer service skills, familiarity with social media platforms, and the ability to work well independently and in a team are important

Responsibilities

• Provide B2B support to advertisers, handling product troubleshooting and queries across email and chat
• Coordinate paid campaign management and collaborate with Product Operations and Engineering teams

Skills

French fluency

English B2+

Paid campaign management

Ad Tech / digital advertising

Job description

French-speaking role in Lisbon, Portugal. €930 per month × 14 salaries (gross). Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Work model: On-site
• Languages: French
• Salary: €930 per month × 14 salaries (gross)
• Start: 19 Nov
• Relocation: supported - details below

Perks worth knowing about

• 14 Salaries a Year
• Private Health Cover
• Meal Allowance

About the role

The Advertising Product Support Specialist provides B2B support to advertisers, handling product troubleshooting and customer queries across email and chat. The role combines customer service with digital advertising knowledge, requiring hands‑on paid campaign management and collaboration with Product Operations and Engineering teams.

What you'll do

• The Advertising Product Support Specialist provides B2B support to advertisers, handling product troubleshooting and customer queries across email and chat. The role combines customer service with digital advertising knowledge, requiring hands‑on paid campaign management and collaboration with Product Operations and Engineering teams. In short: B2B Product Support + Advertising Troubleshooting + Paid Campaign Management + AdTech Will start with a 12 hour hoop: Monday to Sunday - 07:00 to 19:00 2 shifts: 07:00 - 16h00 / 10:00 - 19:00 At a later date, TBC by the client: 24/7 - Monday to Sunday (rotative shifts) Days Off - 2 Rotative days The client prefers candidates who have never worked for them before, so please do not submit any candidates who have previously worked for our client, regardless of LOB, BPO, or country

What we're looking for

• Native/fluent French speakers with fluent English (minimum B2)
• Experience in paid campaign management and a background in digital marketing are mandatory
• Candidates should have previous experience in a contact centre or customer support environment, ideally within Ad Tech or digital advertising
• Strong customer service skills, familiarity with social media platforms, and the ability to work well independently and in a team are important

Salary

€930 per month × 14 salaries (gross)

Portuguese contracts pay 14 salaries a year - your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

Benefits

• Complexity bonus of €120 Health insurance
• 7.63 per day net meal allowance

Relocation support

• Relocation coming from abroad: room in shared apartment for max 12 months - rent of €280, utilities and bills included. discounted directly from payslip. Relocation wtihin PT: no accomodation provided unless candidate currently living in accomodation provided by competitor

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.