Assistant Front Office Manager (M/F)

Pestana Hotel Group; Porto Covo; On-site; EUR 26,000 - 34,000; Full time

Job summary

The Pestana Porto Covo Residences is seeking an Assistant Office Manager to coordinate reception operations. You will oversee front desk activities, staff scheduling, and guest relations to ensure a seamless guest experience across the Pestana Porto Covo Residences.

The role requires a hospitality-related bachelor’s degree, at least 3 years of relevant experience, strong leadership and communication skills, and proficiency in Opera software.

Qualifications

• Bachelor's degree in hospitality or similar.
• At least 3 years of experience in a similar role.
• Proficient in Opera software.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to provide exceptional customer service.
• Good leadership and training abilities.

Responsibilities

• Implement front desk objectives and procedures.
• Hire and train staff and manage shift schedules.
• Handle guests' questions and complaints with professionalism.
• Provide exceptional customer service.
• Keep the front desk and reception area clean and organized.
• Maintain front desk supplies and equipment.
• Supervise staff and all front desk activities (bookings, calls, emails).
• Conduct performance reviews with front desk staff.
• Perform administrative duties such as filing and updating records.

Skills

Communication skills

Organizational skills

Time management

Leadership

Customer service

Staff training

Education

Bachelor's degree in hospitality

Tools

Opera software

Job description

The Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents.

We are currently seeking for a passionate and experienced Assistant Office Manager to coordinate the reception operation at the Pestana Porto Covo Residences,

Key Responsibilities

• Implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Dealing with guests' questions and complaints
• . Providing exceptional customer service.
• Ensuring that the front desk and reception area is kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Performing administrative duties such as filing and updating records, among others, as needed

Key Requirements

• Bachelor's degree in hospitality or similar.
• A minimum of 3 years of experience in a similar role
• Proficient in Opera software
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.