Unit Manager (M/F)

Pestana Hotel Group; Setúbal; On-site; EUR 35,000 - 52,000; Full time

Job summary

Pestana Hotel Group is seeking a dedicated Unit Manager for Pestana Residences Operations in Tróia - Setúbal. You will oversee daily operations, lead a team, and ensure exceptional guest experiences in a luxury setting.

Ideal candidates possess a strong rooms background, leadership skills, and fluency in Portuguese and English, with a focus on efficiency and customer satisfaction.

Qualifications

• Experience as Operational Manager in a 4/5 star environment.
• Rooms background
• Fluency in Portuguese and English
• Knowledge of hotel management best practices
• Proficient in MS Office; hotel mgmt software is a plus
• Strong customer service and business mindset
• Decision-making and problem-solving abilities
• Reliable with multi-tasking under pressure
• Strong leadership and attention to detail
• Degree in Business Administration, Hotel/Hospitality Management or related field

Responsibilities

• Supervise work at all levels and set clear objectives.
• Plan activities and allocate responsibilities to achieve the most efficient operating model.
• Support in budgeting/expenses, analyze financial information and monitor sales and profits.
• Develop and implement strategies to promote the hotel's services.
• Communicate with customers, welcome them, address complaints and provide information.
• Deal with maintenance issues, staff shortages, or equipment issues.
• Collaborate with suppliers, event planners, and external partners.
• Inspect facilities and ensure compliance with health and safety standards.

Skills

Leadership

Customer service

Decision making

Problem solving

Multitasking

Attention to detail

MS Office

Portuguese

English

Education

Bachelor's degree in Business Administration or Hospitality Management

Tools

Hotel management software

Job description

The Pestana Hotel Group is the largest Portuguese Hotel Group with more than 100 hotels in 16 countries across three continents.

We are currently seeking a passionate Unit Manager to join our Pestana Residences Operations in Tróia - Setubal

JOB DESCRIPTION – Unit Manager

Responsibilities

• Supervise work at all levels and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Support in the management of budgets/expenses, analyze and interpret financial information and monitor sales and profits
• Develop and implement an intuitive and efficient strategy to promote the hotel’s services
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment etc.
• Collaborate with external parties such as suppliers, event/conference planners etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards

Requirements

• Proven experience as Operational Manager preferably in 4/5 stars environment
• Rooms background
• Fluency in Portuguese and English;
• Understanding of all hotel management best practices
• Working knowledge of MS Office; knowledge of hotel management software is an advantage
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail
• Degree in Business Administration, Hotel/Hospitality Management or relevant field