Arabic Player Support Pro for Supercell Games – Relocation

Mercier Consultancy Group; Portugal; Vor Ort; EUR 20.000 - 31.000; Vollzeit

Benefits dieser Stelle

Relocation package

Fully paid training

Health insurance

Competitive salary with performance-b）

Performance bonus

Career in Gaming & Esports

Zusammenfassung

Mercier Consultancy Group is seeking an Arabic Speaking Player Support Specialist for Supercell Games in Bulgaria, Sofia. You will deliver world-class support via chat, email, and social channels, addressing technical inquiries and gameplay questions while embodying the Supercell brand.

Relocation is provided, with training and health insurance to help you settle in Sofia. A passion for gaming and strong communication are essential to connect with a diverse global player base and contribute to a

Qualifikationen

• Native or fluent Arabic (spoken and written) required.
• Valid EU passport or right to work in the EU.
• Experience in customer-facing role is an advantage, but a gaming mindset is valued.
• Strong communication and empathy for a diverse, global player base.
• Interest in Gaming & Esports, especially Supercell titles.

Aufgaben

• Provide world-class player support via chat, email, and social media channels.
• Resolve technical inquiries, account concerns, and gameplay questions.
• Act as a brand ambassador for Supercell with high industry standards.
• Collaborate with cross-functional teams to report bugs and feedback trends.
• Maintain knowledge of game mechanics, updates, and events for accurate assistance.
• Document player interactions in the CRM for reporting and analytics.
• Participate in team meetings and innovation workshops.

Kenntnisse

Arabic fluency

Customer support

CRM system

Problem solving

Communication skills

Team collaboration

Tools

CRM system

Jobbeschreibung

Mercier Consultancy Group is seeking an Arabic Speaking Player Support Specialist for Supercell Games in Bulgaria, Sofia. You will deliver world-class support via chat, email, and social channels, addressing technical inquiries and gameplay questions while embodying the Supercell brand.

Relocation is provided, with training and health insurance to help you settle in Sofia. A passion for gaming and strong communication are essential to connect with a diverse global player base and contribute to a