Arabic Speaking Player Support for Supercell Games - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Relocation package

Fully paid training

Health insurance

Competitive salary with performance-b）

Performance bonus

Career in Gaming & Esports

Job summary

Mercier Consultancy Group is seeking an Arabic Speaking Player Support Specialist for Supercell Games in Bulgaria, Sofia. You will deliver world-class support via chat, email, and social channels, addressing technical inquiries and gameplay questions while embodying the Supercell brand.

Relocation is provided, with training and health insurance to help you settle in Sofia. A passion for gaming and strong communication are essential to connect with a diverse global player base and contribute to a

Qualifications

• Native or fluent Arabic (spoken and written) required.
• Valid EU passport or right to work in the EU.
• Experience in customer-facing role is an advantage, but a gaming mindset is valued.
• Strong communication and empathy for a diverse, global player base.
• Interest in Gaming & Esports, especially Supercell titles.

Responsibilities

• Provide world-class player support via chat, email, and social media channels.
• Resolve technical inquiries, account concerns, and gameplay questions.
• Act as a brand ambassador for Supercell with high industry standards.
• Collaborate with cross-functional teams to report bugs and feedback trends.
• Maintain knowledge of game mechanics, updates, and events for accurate assistance.
• Document player interactions in the CRM for reporting and analytics.
• Participate in team meetings and innovation workshops.

Skills

Arabic fluency

Customer support

CRM system

Problem solving

Communication skills

Team collaboration

Tools

CRM system

Job description

Arabic Speaking Player Support Specialist for Supercell Games

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As a leader in European recruitment, we specialize in placing high-caliber professionals into the most dynamic Gaming & Esports roles across the continent.

Job Overview

We are currently seeking a passionate professional for the Arabic Speaking Player Support Specialist for Supercell Games position in Bulgaria. This is an incredible opportunity to join the vibrant Gaming & Esports sector and represent world-renowned titles while enjoying a high quality of life in beautiful Sofia.

Key Responsibilities

• Provide world-class support to players within the Supercell gaming ecosystem via chat, email, and social media channels.
• Ensure an exceptional user experience by resolving technical inquiries, account concerns, and gameplay questions.
• Act as a brand ambassador for Supercell, maintaining the high standards expected in the competitive Gaming & Esports industry.
• Collaborate with cross-functional teams to identify and elevate recurring technical bugs or player feedback trends.
• Maintain deep knowledge of game mechanics, updates, and community events to provide accurate, real-time assistance.
• Contribute to the positive culture of our Gaming & Esports hub by participating in team meetings and innovation workshops.
• Document all player interactions in the CRM system to ensure comprehensive reporting and analytical accuracy.
• Native or fluent Arabic (spoken and written) is strictly required for this role.
• Valid EU passport or right to work in the EU is mandatory to be considered for these jobs in Bulgaria.
• Deep interest and passion for the Gaming & Esports industry, particularly Supercell titles.
• Excellent communication skills with the ability to empathize with a diverse, global player base.
• Strong problem-solving abilities and a proactive mindset toward troubleshooting technical issues.
• Previous experience in a customer-facing role is an advantage, though a gaming-first mindset is highly prioritized.

What We Offer

• Competitive Monthly Salary.
• Monthly Performance Bonus.
• Fully Paid Training to ensure you excel in your role.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) for a seamless move to Sofia.
• The chance to build a long-term career in the fast-paced Gaming & Esports sector.
• And Much More…

Life in Bulgaria

Bulgaria offers an exceptional lifestyle for international professionals seeking new adventures. As one of Europe’s rising tech hubs, the country provides a perfect blend of historic architecture, vibrant mountain ranges, and a modern, bustling urban life. Choosing one of our many jobs in Bulgaria means joining an international community where sunny weather and a lower cost of living allow you to enjoy life to the fullest.

Relocating to Bulgaria is an exciting step, and our comprehensive support ensures your transition is effortless. From the traditional Bulgarian cuisine to the energetic nightlife in Sofia, there is something for everyone. If you are ready to kickstart your career in the Gaming & Esports industry, our Arabic Speaking Player Support Specialist for Supercell Games position in Bulgaria is the perfect gateway to your future.